Job description

Equipment Management Service and Repair – EMSAR, headquartered in Austin, Texas, is a fast-growing national technical services company providing maintenance, repair and installation services to OEMs in the Healthcare and Self-Service Kiosk. EMSAR’s portfolio of services includes:

• Medical Equipment Service and Repair
• On-site technical field support, including maintenance & repair
• FDA field change orders (“recalls”)
• Bench repair and remanufacturing
• Installation
• Call center
• Contract manufacturing and logistics
• FDA compliance and validation
• Project management
• Training and education

GENERAL DISCUSSION OF RESPONSIBILITIES, MISSION AND STRATEGY

This intermediate-level field position is responsible for testing, calibration, preventative maintenance, installation and repair services on a variety of equipment including; security systems, medical devices, hospital beds, and/or other EMSAR and client equipment. We provide a company van, tools and paid training. A condition of employment will be to have the COVID vaccine or be willing to get it.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to assist individuals with disabilities to perform these essential functions:

• Provides on-site preventative maintenance, repairs, performance verifications, calibrations, and software/hardware upgrades on EMSAR supported equipment.
• Establishes and maintains close communication with assigned customers to ensure maximum operational visibility.
• Provide intermediate level of engineer support and service work.
• Responsible for following quality practices specified by EMSAR and product vendors.

• 25% of daily duties include managing/completing assigned work orders in Emsar's Computerized Management System platform, Servicemax.
• Provides accurate and timely reporting of service status and escalations pertaining to services.
• Controls and maintains all EMSAR assets, including tools, parts, and test equipment needed to preform work tasks.

• Works regularly with the appropriate dispatcher for work assignments.

• May operate onsite to dedicated client facility.

• Performs additional duties as needed and/or assigned by supervisor/manager

DISCUSSION OF PERSONAL CHARACTERISTICS AND “FIT”

• Analytical: Ability to read and interpret technical instructions, safety manuals, service manuals, policies and procedures.
• Relies on instructions and pre-established guidelines to perform the functions of the job. Technical skills: Limited field service and/or technical experience.
• Intermediate level technical skills.
• Oral/Written communication: Excellent verbal and written communication skills.
• Interpersonal skills: Effective communication that results in positive internal/external relationships. Planning/organizing: Associate is able to prioritize and plan activities and uses time efficiently.
• Has knowledge of commonly-used concepts, practices, and procedures as a field service engineer for any one, or more, divisions.
• Works independently with some direct supervision.

MINIMUM EDUCATION AND EXPERIENCE:

• High School diploma or equivalent
• 2-4 years’ technical experience
• Valid driver license and liability insurance
• Ability to drive personal, fleet and/or rental vehicles

Or

• Associates degree or higher and/or Trade school degree and
• 1+ years technical experience (internship, externship, apprentice is acceptable)
• Valid driver license and liability insurance
• Ability to drive personal, fleet and/or rental vehicles

WORK ENVIRONMENT AND PHYSICAL DEMANDS

• Extensive periods of sitting at a computer terminal documenting services Extensive periods of standing and walking while performing services.
• Frequent bending, squatting and stair climbing.
• Use of both hands without restriction and manipulate small hand tools. Ability to lift up to 50 pounds and move up to 125 pounds without assistance.
• Regional day and overnight travel required

The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required of personnel so classified. EMSAR retains the right to change or assign other duties to this position.

EMSAR is an equal employment opportunity employer and considers all applicants without regard to race, color, religion, national origin, ancestry, citizenship, gender, marital status, pregnancy, age, physical or mental disability, genetic information, military service status, or any other basis protected by federal, state or local law.

This Employer participates in E-Verify, a service of DHS and SSA.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Supplemental pay types:

• Bonus pay

Application Question(s):

• Do you now or will you in the future require Visa employer sponsorship?
• A condition of employment is to be vaccinated against Covid 19. Do you adhere to this requirement?

Education:

• High school or equivalent (Required)

Work Location: On the road

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