Job description

The job description of front desk agents in most organizations consists of the following tasks, duties, and responsibilities in the example below:

• Receive each customer or guest that walks into the organization
• Ensure that visitors and customers’ details are correctly entered into log books
• Communicate with customers and visitors to ascertain the reason for their visit
• Assist customers to get served in a timely fashion
• Direct visitors to the appropriate desks and offices
• Assist customers in resolving product or service issues
• Direct customers to the appropriate employees where their complaints will be resolved
• Receive incoming calls and emails and respond to them appropriately
• Assist customers and potential customers to schedule appointments and reminded in due time
• Ensure cleanliness of the front office and orderliness of customers waiting for appointments
• Assist visitors and customers in filling forms appropriately
• Manually and/or electronically store and retrieve files when required
• Obtain accurate and relevant information from customers and visitors.

Job Types: Full-time, Part-time

Pay: $15.00 - $17.00 per hour

Benefits:

• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Holidays
• Night shift
• On call
• Weekend availability

Work Location: In person

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