Job description

SEEKING QUALIFIED CANDIDATE

Medovate Dermatology is a mission-driven, and growing dermatology practice dedicated to delivering the highest standard of patient care. Our collaborative of board-certified dermatologists delivers individualized treatment rooted in compassion, excellence, and innovation.

We are looking for a Front Desk Associate to serve as our patients first point of contact and manage the front end of our office. Front Desk Associate responsibilities include greeting and checking-in patients, answering phones, scheduling appointments, and other administrative tasks. If you have a knack for customer service, experience in the health field, and excellent organizational skills, we would like to meet you. Ultimately, you will help create a compassionate and pleasant patient experience.

Responsibilities

• Perform all check-in, check-out and professional greetings for patients
• Manage phone, email, and voicemail communications
• Direct appointment scheduling to optimize both provider availability and patient satisfaction
• Answer patient questions and providing assistance when necessary
• Distribute forms and paperwork to patients, ensuring all information is correct
• Maintains patient accounts by obtaining, recording, and updating personal and financial information
• Maintains business office inventory and equipment by checking stock to determine inventory level , and scheduling equipment service and repairs

Skills

• Communication skills to converse clearly over the telephone and in person
• Organization and time management to manage a variety of tasks effectively
• Attention to detail to schedule patients correctly and communicate any scheduling difficulties
• Technological skills such as google apps, EHR proficiency and computer/scheduling programs
• Interpersonal skills to interact positively with patients who may be upset or stressed

Qualifications

• High School Diploma/GED required
• 1-2 years of customer service experience required, 1 year of clerical experience in a medical office preferred

Job Type: Full-time

Pay: $15.00 - $19.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Healthcare setting:

• Clinic
• Private practice
• Telehealth

Medical specialties:

• Dermatology
• Surgery

Schedule:

• 10 hour shift
• 8 hour shift
• Day shift
• Monday to Friday

COVID-19 considerations:
All Medovate employees are required to receive a full COVID-19 vaccination and are heavily encouraged to wear a face mask.

Ability to commute/relocate:

• Buffalo Grove, IL 60089: Reliably commute or planning to relocate before starting work (Preferred)

Education:

• High school or equivalent (Preferred)

Experience:

• Customer service: 1 year (Preferred)
• Medical receptionist: 1 year (Preferred)
• EHR systems: 1 year (Preferred)

Work Location: In person

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