Responsibilities

Core Responsibilites and Essential Functions

• Pre appointment preparation
  
  • Speak to any patient in need of assistance collecting family history information and document this history in EMR system.
  • Answer common questions from patients about upcoming appointment
  • Help patients access personal or family prior genetic testing prior to appointment as directed by genetic counselors
  • Triage patient scheduling based on referral indication
  • Ensure patients have accurate directions for upcoming appointment
  
  

• Assistant to genetic counselors
  
  • Coordinate and research all insurance coverage for genetic testing for patients. Prepare letters of medical necessity with guidance from genetic counselor.
  • Assist with coordinating genetic testing for family members for diagnostic testing at the direction of the genetic counselor by inputting accurate orders in laboratory on-line portals.
  • Check status of outstanding genetic testing and adjust patient follow up appointments as needed.
  • Send Mychart messages to patients with low-risk results documenting information appropriately in EMR and asking with any patient follow up calls related to these messages.
  
  

• Support Administrative Staff
  
  • Act as a resource for administrative staff with questions about incoming referrals and patient inquiries.
  
  

• Professional Role
  
  • Manner and dress reflect image of professional health care provider in World Class Clinic setting
  • Demonstrate outstanding written, verbal, non-verbal and interpersonal communication skills.
  • Possess and demonstrate sensitivity to individual spiritual, cultural, language and ethnic differences.
  
  

Required for All Jobs

• Performs other duties as assigned
  

• Complies with all WellStar Health System policies, standards of work, and code of conduct.
  

Qualifications

Required Minimum Education

• 1-2 years post high school education
  Required

Required Minimum Experience

• 1-2 years in a health care related position
  Required

Required Minimum Skills

• Excellent phone etiquette focused on customer service
  

• Knowledge of Microsoft Office suite
  

• Ability to handle confidential materials.
  

• Ability to handle multiple tasks.
  

• Excellent organizational skills.
  

• Attention to details.
  

• Ability to exercise independent judgment.

Required Minimum License(s) and Certification(s)

Additional Licenses and Certifications