Johnson Service Group (JSG) is a nationally recognized professional staffing and recruiting firm that is currently looking for a Help Desk Technician with 2-5 years’ experience working in a Manufacturing environment. This is a Temp-Direct hire opportunity with an Aerospace Filtration company in Oxnard , CA.

Salary: $27.00 HR

SUMMARY

Responsible for providing Deskside support for IT equipment and systems. This includes installing, diagnosing, troubleshooting, repairing, maintaining, and upgrading all PC hardware and equipment to ensure optimal workstation performance.

ESSENTIAL DUTIES AND RESPONSIBILITIES Include the following:

• Respond to all Help Desk calls and tickets in a timely and professional manner
• Perform desktop support
• Log all questions and problems in Help Desk software
• Document resolutions
• Follow up with user to ensure problem has been resolved
• Apprise management of unresolved issues
• Provide technical assistance to desktop users
• Develop and maintain a thorough working knowledge of applications, computer hardware, operating systems, and on-line services
• Assists in system backups.
• Maintain and configure printers
• Receive ordered computer items and update computer inventory
• Install and configure computer hardware, printers, and other peripherals
• Install and configure computer software
• Assist other operation personnel with projects as assigned
• Purchase technical equipment for the business.
• Complete daily, weekly and monthly operational tasks.
• Basic phone support and remote control into desktop
• Re-imaging and configuration of Windows laptops
• Work collaboratively with the team
• Keep work area organized
• Other duties may be assigned

ADDITIONAL RESPONSIBILITIES

• Conference room set ups for meetings requiring special computer and/or phone equipment
• Equipment repair and tracking
• Computer moves
• Performs other related duties as required.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION AND/OR EXPERIENCE

• A+ certification or equivalent computer hardware experience is a plus
• Knowledge of Numara Track-It is a plus
• Knowledge of Antivirus and Malware support tools is a plus

LANGUAGE SKILLS

Ability to effectively communicate in English and read and interpret complex blueprints and specifications and documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.

MATHEMATICAL SKILLS

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

REASONING ABILITY

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

OTHER SKILLS AND ABILITIES

• 6 months - 3 years of desk side support experience
• Demonstrated skills in troubleshooting MS Windows, MS Office, Wireless, and PC's
• Experience using software to image and build PC's
• Strong organization skills
• Strong customer service background
• Excellent communication/customer service skills
• Strong problem solving and decision making skills
• Ability to multitask and meet time constraints
• Ability to work as part of a team environment
• Extensive knowledge of Windows 7/10 and MS Office 2010/2016 Suite
• Evening and weekend shift hours as needed for special projects
• Help desk experience

** Johnson Service Group (JSG) is an Equal Opportunity Employer. JSG provides equal employment opportunities to all applicants and employees without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, marital status, protected veteran status, or any other characteristic protected by law.