Job description

Robison Oil has earned the reputation of being the premier full-service home comfort company in Westchester and Putnam County. Join our team and be part of the best. We offer a competitive pay, benefits and a family friendly environment. Now is a great time to grow your career with us!

We are looking for a Service Team Leader to oversee and manage a team of HVAC technicians in providing efficient and effective HVAC services to our clients.

Duties include:

· Troubleshoots issues and recommends and implements solutions.

· 25% of time in field directly supervises techs on the job and provides positive and constructive feedback as appropriate; assists with disciplinary issues.

· 25% Trains technicians on equipment, procedures, and protocols; assists in developing and delivering training programs.

· Ensures that all work is performed according to safety guidelines, including the use of Personal Protective Equipment.

· 50% Administration, handle follow up calls for return visits, resolves issues, export and review work orders, and payroll

· Other duties and responsibilities as assigned.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE:

High school diploma or general education degree (GED)

HVAC industry knowledge a must

LANGUAGE SKILLS:

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively with customers or other employees of organization.

MATHEMATICAL SKILLS:

Ability to add, subtract, multiply, and divide. Ability to compute rate, ratio, and percent.

REASONING ABILITY:

Ability to apply commonsense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete varies in standardized situations.

OTHER SKILLS and ABILITIES:

Analytical - Collects and researches data; Designs work flows and procedures;

Design - Uses feedback to modify customer satisfaction;

Problem Solving - Identifies and resolves problems in a timely manner; Develops alternative solutions; Works well in group problem solving situations;

Project Management - Communicates changes and progress; Completes projects on time and budget; Manages project team activities;

Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service ; Responds to requests for service and assistance; Meets commitments;

Management - Communicates changes effectively; Prioritizes and plans work activities; Delegates work assignments; organizes and schedules other people and their tasks; Plans for additional resources; Makes self available to staff; Improves processes, products and services;

Attendance/Punctuality - Is consistently at work and on time, at least ½ hour before start time (7:00am or 8:00am shift); Ensures work responsibilities are covered when absent;

Judgment - Includes appropriate people in decision-making process;

Safety and Security - Observes safety and security procedures; Reports potentially unsafe conditions

Advanced customer service skills. Ability to multi-task, Organized, Geographical knowledge of service area or map reading skills, Knowledge of industry is recommended but not required, Computer skills and ability to work in multiple applications in fast paced environment.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Team Leaders spend 50% of their time in the office and 50% at service locations (customer’s homes).
• The noise level in the work environment is usually moderate.
• Team Leaders are not required to carry tools in their vehicles nor do they touch or repair equipment. If work is needed, Team Leader will advise service technician of the repairs needed.

Job Type: Full-time

Pay: $70,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Supplemental pay types:

• Commission pay

Ability to commute/relocate:

• Port Chester, NY 10573: Reliably commute or planning to relocate before starting work (Required)

Work Location: In person

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