Job description

Sportsfield Specialties, Inc. is seeking an Information Technology Technician I (IT Technician I) to assist with setup, manage, and maintain infrastructure of IT systems. This includes installing and supporting IT hardware, as necessary. Assist in change management and disaster response, and actively apply policies and standards to all projects. Must be able to work independently as well as function within a team environment.

Responsibilities include but not limited to:

• Monitor IT Infrastructure and applications for performance problems and provide troubleshooting support to staff. Analyze root cause of issues and resolve them promptly while updating staff all throughout.

• Apply technical expertise across various client environments and solve obstacles that arise, optimizing performance and resolving errors.

• Document procedures, device statuses, and other important technical information, recording details of the troubleshooting processes.

• Enforce quality control to ensure all output meets compliance standards and proper network security by following established policies and procedures.

• Interact with clients during all phases of service ticket, from troubleshooting to maintenance, communicating technical information.

• Thoroughly investigate/correct all issues, while still minor, guaranteeing ongoing security of network environment.

• Effectively manage time and resources to meet end user’s issues.

• Other tasks assigned.

Required Qualifications:

Skills:

• Great oral, written and organization skills with attention to detail.

• Strong time-management with the ability to multi-task multiple projects/tasks.

• Ability to solve complex IT issues with little to no supervision.

• Must be able to interact at all levels within the organization, respectfully and with tact.

• Ability to lift up to 50 lbs. along with bending, standing, climbing and walking for periods at a time.

Experience/Education:

• Associates degree in related field.

• Knowledge of various virtualization technologies.

• Experience with Microsoft Active Directory, Microsoft 365 and Windows 10 is a plus.

Salary DOE, great benefit package includes but not limited to: health, dental, vision, 401(k) with company match, life insurance, flexible spending and paid time off. Sportsfield Specialties, Inc. is an Affirmative Action, Equal Opportunity Employer.

Authorization to work in the U.S. is a precondition of employment. We do not sponsor employment visas.

Job Type: Full-time

Pay: $52,000.00 - $58,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Experience level:

• 1 year

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Ability to commute/relocate:

• Delhi, NY 13753: Reliably commute or planning to relocate before starting work (Required)

Education:

• Associate (Preferred)

Experience:

• Help desk: 1 year (Preferred)
• Windows: 1 year (Preferred)
• Active Directory: 1 year (Preferred)
• Microsoft 365: 1 year (Preferred)

Work Location: In person

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