Job Description

About Us:

At Kiley and Associates, we're passionate about providing the best possible insurance solutions for our clients. We're a company with a deep commitment to our Apple Valley community and a focus on building relationships that last. We are dedicated to delivering outstanding customer service and finding innovative solutions to meet our client's needs.

We believe that our employees are the key to our success, and we're always on the lookout for talented individuals who are looking for a dynamic and rewarding career. When you join the Kiley and Associates family, you'll be part of a supportive and collaborative work environment that values your skills and contributions. We offer opportunities for growth and development and a range of perks that make Kiley and Associates a great place to work.

If you're looking for a company that values your hard work, dedication, and creativity, we'd love to hear from you. Join us at Kiley and Associates and help us build a reputation as one of the top insurance companies in the industry.

Job Description:

We're committed to providing our clients with outstanding customer service and support. We're seeking a friendly and reliable Insurance Customer Service Representative to join our team. As an Insurance Customer Service Representative, you'll be responsible for building and maintaining strong relationships with our clients, answering their questions, and helping them navigate their insurance policies. You'll also process premium payments, update policies as needed, and issue insurance documentation such as certificates of insurance and ID cards. The ideal candidate will have excellent communication skills, a positive attitude, and a strong desire to help others. You should be comfortable working in a fast-paced environment and be able to handle multiple tasks simultaneously.

No previous insurance experience? No problem!

If you possess excellent customer service skills and are enthusiastic about learning and mastering new things, we strongly encourage you to apply for this entry-level opportunity. Your previous experience in another industry would be a definite plus. We are willing to train you for a successful career in the insurance industry. Entry-level applicants can expect a salary of $37,440. With experience, there are opportunities to make more.

Are you an experienced insurance customer service representative? Awesome!

If you are an experienced insurance customer service representative looking for a new opportunity, this is the place for you. You must have an active Property and Casualty License and experience in the insurance industry. We offer bonus opportunities, paid time off, and continuing education. Our salary ranges up to $52,000 based on experience.

If you're looking for a rewarding career with a supportive team and opportunities for growth and development, we encourage you to apply for this exciting position.

Salary Range: $37440.00 - $52000.00 per year

• Hourly wage based on experience: unlicensed $18 per hour; Licensed with experience: up to $25 per hour
• Bonus Opportunities
• Team Outings
• Competitions
• Paid Time Off (PTO)
• Holidays Off
• Paid Holidays
• Continuing Education Opportunities
• Ongoing Training Seminars
• Professional Work Environment
• Equipment Provided

• Build and maintain strong relationships with clients to create a loyal customer base.
• Ensure consistent and prompt communication with clients to address their needs and concerns.
• Process premium payments from clients for insurance policies.
• Assist clients in navigating their insurance policies and answering any questions they may have.
• Process policy changes and updates as requested by clients.
• Maintain accurate records and documentation of client interactions and transactions.
• Issue and distribute insurance documentation such as certificates of insurance (COI), ID cards, and policy endorsements.

• A Property and Casualty License is strongly preferred. Willing to train.
• 1+ years of insurance experience or related industry. Willing to train.
• 1+ years of demonstrated success in customer service
• Experience working in an office environment. Multi-line phone systems, data entry, phone work.
• Knowledge of basic computer software.
• Demonstrate professionalism over the phone, in writing, and in the office to create a positive work environment and ensure effective communication.
• Displays the highest level of technical and cognitive abilities to ensure accuracy and precision
• Ability to tactfully handle stressful and difficult situations.