Aloha!

Tech Partners Hawaii is a growing IT managed services firm looking for a hardworking, passionate-about-technology Field Technician to join our team in one of the most beautiful places on Earth. Teamwork and community success are not just part of our core values, they are the true spirit of Hawaii.

The primary responsibility of this position is to provide onsite technical support to a client base mainly comprised of small & medium-sized businesses with a presence on Maui. The future team member would work in our Kahului office and onsite at various client locations.

We will do everything on our end to provide excellent training for you to not just succeed at this role, but grow your overall skill set in a high demand industry. This is a terrific way to start your IT career with a unique experience surrounded by driven professionals who value community, problem solving, and most importantly…wind and waves!

Job Responsibilities and Duties

• Maintain a first-class level of customer service insuring that all customers are treated efficiently and in an appropriate manner.
• We will provide training to well qualified/passionate individuals, but this position will eventually require proficiency at designing, building, migrating, and maintaining:
  
  • Business networks and systems, including hardware.
  • Window Servers and Active Directory, DNS.
  • Secure and redundant infrastructures, i.e. AV, firewalls, GPO, high-availability solutions.
  • Microsoft Office 365 Environments
  • Microsoft Azure Services and Solutions
• Other technical facets and training opportunities may include, but are not limited to:
  
  • Manage and execute projects to meet deadlines and client expectations.
  • Assist Systems Administrators on the remote and field engineering teams.
    
  • Install, configure, and troubleshoot all network equipment, routers, firewall, switches, wireless access points, and SSL-VPN setups from various vendors, such as Meraki, pfSense, Fortnet, Unifi, Brocade, Cisco, etc.
  • Provide Disaster Recovery and backup solutions and support using Veeam, Datto, and others.
  • Diagnose and resolve unique, nonrecurring problems associated with application software and operating systems; determine the source of problems and classify their level, priority, and nature.
  • Maintain inventory of installed software, manage software licensing and create policies and procedures for upgrades.
  • Work with hardware and software vendors to verify timely product delivery and ensure that new equipment is installed and ready to operate on schedule.
  • Document procedures, standards, best practices configurations, settings, installation sequences and back-out instructions.
  • Help develop and guide other systems administrators to their full potential.
• Be available for a rotating one week on-call shift every 5-6 weeks.

Qualifications

Job Requirements - Please do not apply if you do not possess:

• A passion for technology
• Strong verbal and written communication skills
• Strong critical thinking skills
• Experience with Windows Servers and desktop operating systems
• Strong understanding of fundamental networking concepts, from the physical to application layer
• Basic understanding of Microsoft Windows OS technology including AD Forests, Domains, DNS, DHCP, Group Policy and Organizational Units
• Experience managing and maintaining Microsoft Azure and Office 365
• Excellent interpersonal, customer service and problem-solving skills
• Strong time management and organizational skills with the ability to manage multiple tasks and changing priorities.
• Ability to work collaboratively within a team.
• A drivers license and vehicle of your own and the ability to travel to client locations.

Benefits

• Full medical insurance coverage for you and your spouse and children, including dental, vision, and drug coverage.
• 2 weeks PTO and 1 week sick leave annually.
• Mileage driven for the company in your personal vehicle is reimbursed at the current federal mileage rate.
• Relocation assistance.

Qualified candidates should have a resume/cover letter that aligns with the ideals in this job posting.

Good luck to all!