Job description

Company Background:
Founded in 1959, Sims Crane & Equipment Co. has led the crane and rigging industry in Florida over 60 years with innovative safety practices and education, sophisticated technology and financial stability. Our clients can attest to the professionalism that is Sims Crane & Equipment. We offer a broad selection of equipment for heavy lifting and hauling applications for construction and industrial projects. Our customer service principles have been built around family values and nurturing client relationships. As a third-generation family-owned-and-operated business, those core values, along with knowledge, expertise, and dedication separate Sims Crane from the competition. https://www.simscrane.com/

Job Summary:
We are seeking an experienced IT Help Desk Technician to support and troubleshoot day-to-day technology issues, including but not limited to desktop applications, custom applications, and computer hardware and networking devices.

Duties/Responsibilities:

• Respond to hardware and software support issues from employees for Microsoft Office applications (Word, Outlook, PowerPoint, Excel), Phone/Voicemail, Printers, Mobile devices etc.
• Set up and configure new computers, tablets, and iPhones
• Install application software
• Set up/remove user accounts on systems (network, email, phone, security, etc.)
• Maintain (patches, updates, and fixes) software used on desktop systems including OS, anti-virus, and malware protection
• Track and update IT inventory
• Work with vendors to help resolve technical issues
• Perform miscellaneous related duties and other duties as assign
• Cross-train with IT personnel for contingency and out of office coverage
• Participate and collaborate in IT staff meetings and report on work activities
• Review application, system and security logs and report status of issues

Required Skills/Abilities:

• Excellent interpersonal, verbal, and written skills
• Attention to detail and ability to follow given direction
• Ability to problem-solve and think creatively
• Experience using Windows 10, and Office 365
• Experience with Active Directory
• Experience with VoIP a plus
• Ability to work collaboratively and independently on assigned duties
• Ability to multi-task and prioritize assignments
• Ability to display adaptability with shifting priorities
• Strong Customer Service
• Networking/routing skills are highly desirable

Preferred Education and Experience:

• Pursuing a bachelor’s degree in Computer Science or related field
• 3-5 years experience in IT Support roles
• Microsoft, Cisco Meraki, and/or CompTIA certifications (preferred)
• Proficient in Windows 7 & 10 Server OS 2012 and newer
• VMWare Knowledge
• Office365 administration and support
• Azure administration and support (preferred)

Licenses and Certifications:

• Valid Florida Driver’s License.

Physical/Working Requirements:

• This job operates in an office environment. This role routinely uses standard office equipment (i.e., computers, phones, and photocopiers). Other equipment may be used in the process of completing your tasks. The statements above are to give an outline of duties this role will handle or be a part of and do not represent the full scope of the role.
• Some work can be in remote office locations and require PPE. Subject to standing, walking, bending, reaching, stooping, and lifting of objects up to 40 pounds at times.
• May occasionally be exposed to dangerous machinery, extreme noise, and physical harm.
• May use or have to handle ladders, low voltage cabling (RJ-45) for some work.
• Travel to other sites within the state of FL may be needed. Travel requirement typically less than 25%.

Compensation & Benefits:

The starting salary for this position will be established commensurate with the experience and qualifications of the selected candidate. A comprehensive benefits package includes: Health, Dental, and Vision Insurance, Defined Benefit Retirement Plan, Paid Time Off, Life Insurance Benefits, Short-Term and Long-Term Disability, Cancer Plan Benefits, and an Employee Assistance Program.

Sims Crane & Equipment is proud to be an Equal Opportunity Employer/Drug and Alcohol-Free Workplace. All qualified applicants will receive consideration for employment without regard to status as a protected veteran or a qualified individual with a disability, or other protected status, such as race, religion, color, national origin, sex, sexual orientation, gender identity or age.

Job Type: Full-time

Pay: $50,000.00 - $55,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday
• On call

Education:

• Bachelor's (Preferred)

Experience:

• IT Support: 3 years (Required)
• Computer Hardware: 1 year (Preferred)
• VMWare: 1 year (Preferred)
• Office 365: 3 years (Required)

License/Certification:

• Florida Driver's License (Required)

Work Location: In person

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