Job description

*ELIGIBLE FOR MONTHLY BONUS*

Shift Supervisors and Assistant Managers have a special role in making sure every guest is fully satisfied not only with our doughnuts, but with their overall experience in the shops. You will support and inspire team members, along with helping them realize their full potential.

HERE'S A TASTE OF WHAT YOU'LL BE DOING

Guest Services

Shift Supervisors and Assistant Managers serve as a role model to team members and other Krispy Kremers. They set the tone and create an environment for exceptional customer service! You will know how to handle difficult situations with customers and other matters in the shop in a professional and humble way. We want all our customers to be happy with their experience in every one of our shops! You'll also ensure all our products are up to the highest standard- the Krispy Kreme standard. You'll maintain shop organization, answer the phone, and communicate with our Support Center teams when needed.

Sales

You'll work alongside the General Manager to achieve business plan objectives and profitability, and you'll help lead sales, which can include Hot Light times, retail sales, fundraising and suggestive selling.

Production/Equipment

You'll discover ways to maximize efficiency in daily doughnut-making, and you'll understand quality control procedures and coordinate production schedules to meet guest satisfaction. You'll get to know our equipment well by inspecting it and finding any issues that need fixing.

Safety and Sanitation

Make sure the shop is clean and safe! Shoes, floors, overall cleanliness is always a top priority.

People

You'll help the General Manager in recruiting, hiring, training, and all other needs, and you'll supervise shifts and demonstrate leadership.

On the Move

Get ready to get moving! This role will involve carrying and lifting boxes, decorating and packing doughnuts, sweeping or mopping, communicating with customers and fellow Krispy Kremers, filing orders and using the phone. You might lift up to 75 pounds from time to time. You'll need a driver's license too.

YOUR RECIPE FOR SUCCESS

You love the idea of bringing joy to others. You have a high school diploma or equivalent, you're experienced in sales, customer service, and managing others, you can communicate with others well, and you're friendly and approachable. Superviosrs must be 18 years of age or older and pass a Background and drug screen.

Applicants with experience in the following areas make a great fit:

Restaurant, Restaurant Experience, Hospitality, Entry Level Management, Mid Level Management, Fast Food, Customer Service, Supervisor, Manager, Management, Lead, Restaurant Supervisor, Restaurant Management, Restaurant Manager, Restaurant Assistant Manager, Assistant Manager, Assistant to the General Manager, Restaurant Shift Supervisor, Shift Supervisor, Shift Leader, Restaurant Shift Leader

W.K.S Krispy Kreme LLC, an affiliate of WKS Restaurant Group is proud to be an Equal Opportunity Employer and committed to creating an inclusive environment for all employees.

Job Type: Full-time

Pay: $19.00 - $21.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Paid training
• Vision insurance

Experience level:

• 1 year

Restaurant type:

• Bakery
• Fast casual restaurant
• Quick service & fast food restaurant

Shift:

• 8 hour shift

Work Location: In person

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