Under the umbrella of Humana's Wellness category this Manager, Technology Solutions devises an effective strategy for executing and delivering on IT business initiatives. The Manager, Technology Solutions works within specific guidelines and procedures; applies advanced technical knowledge to solve moderately complex problems; receives assignments in the form of objectives and determines approach, resources, schedules and goals.

Responsibilities

The Manager, Technology Solutions acts as a liaison and collaborates with the business and functional stakeholders to identify and deliver strategic enablement solutions. Decisions are typically related to resources, approach, and tactical operations for projects and initiatives involving own departmental area. Requires cross departmental collaboration, and conducts briefings and area meetings; maintains frequent contact with other managers across the department.

• Advances new ways of working (agile transformation) by following SAFE Agile practices, partners with business owners, product owners, enterprise leads and cross functional teams to produce high customer value and satisfaction at high speed.
• Demonstrates rethink routine, embraces modern engineering practices to provide highly resilient, integrated world class Wellness technology solutions.
• Communicates effectively to the leadership team on wellness technology roadmap, status, risk mitigation plan and clearly explains complex ideas and technologies to non-technical audiences.
• Successful experience leading complex technology projects producing metrics, measurements, trend reports and KPIs that meets department and enterprise goals.
• Partners with product engineering, enterprise, quality, and marketing teams to analyze and help resolve customers' product related problems/issues.
• Ability to manage multiple tasks and deadlines with attention to detail.
• Ability to communicate effectively and deliver presentations to senior leaders

Required Qualifications

• Bachelor's Degree
• 10 or more years of technical experience including managing product quality, DevOps
• 4 or more years of management experience
• Solid understanding of operations, technology, communications and processes
• Possess 10+ years of progressive experience leading continuous improvement efforts, evaluating existing systems and implementing process improvements.
• Must be passionate about contributing to an organization focused on continuously improving consumer experiences

Preferred Qualifications

• Master's degree
• People management preferred

Work at Home Guidance

To ensure Home or Hybrid Home/Office associates’ ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office associates must meet the following criteria:

• At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is recommended; wireless, wired cable or DSL connection is suggested
• Satellite, cellular and microwave connection can be used only if approved by leadership
• Associates who live and work from Home in the state of California, Illinois, Montana, or South Dakota will be provided a bi-weekly payment for their internet expense.
• Humana will provide Home or Hybrid Home/Office associates with telephone equipment appropriate to meet the business requirements for their position/job.
• Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information

This is a remote position

#LI-Remote

Scheduled Weekly Hours

40