Job description

Medical Assistant and Front Desk Receptionist

To assist in the smooth running of the front desk reception area to serve patients projecting a positive and friendly image to our patients and other professionals who may contact us either in person or via the telephone by greeting and helping them; scheduling appointments; maintaining records and accounts

Essential Functions:

• Welcomes and Greets patients and visitors in a prompt and courteous manner
• Checks-in patients, verifies and update necessary information
• Keeps patient appointments on schedule by notifying provider of patient’s arrival; reviewing service delivery compared to schedule; reminding provider of service delays
• Collects and record patient payment
• Optimizes patients’ satisfaction, provider time and treatment room utilization by scheduling appointments in person or by telephone
• Answers telephone, schedules appointments, screens calls and relays messages to staff and physician
• Comforts patients by anticipating patients’ anxieties, answering patients’ questions
• Updates and maintains current information on provider’s schedule
• Ensures availability of treatment information by filing and retrieving patient record
• Maintains work area and waiting room in neat and orderly manner
• Maintains operations by following policies and procedures, reporting needed changes
• Refers patient problems and complaints to physician

· Maintains patient accounts by obtaining, recording and updating personal and financial information

· Obtains revenue by recording and updating financial information; recording and collecting patient charges; controlling credit extended to patients; filing; collecting

· Performs related work as required

· Works closely with staff to monitor patient flow

· Attends and participates in monthly staff meetings

· On feet for long periods of time

· Open up office – TV on etc.

· Check for messages, faxes and mail and distribute.

· Attach all appropriate paperwork and update as needed for patients to complete at check-in: New patient forms, Financial, HIPAA, etc.

· Enter patient demographics to EHR

· Check emails throughout day

· Patient check-in (promptly make the appropriate EHR data entries)

· Activate “checked in status” on EHR schedule.

· Maintains business office inventory and equipment by checking stock and determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies; scheduling equipment service and repairs

· Help patients in distress by responding to emergencies

· Protects patients’ rights by maintaining confidentiality of personal and financial information

· Checks for any outstanding balance

· Post to billing ledger, any money collected from patients

· All monies taken during the day are to be placed in the bank bag held at front desk, this must be kept secure and out of reach or vision of patients.

· Check demographic information is current and correct in patient’s demographics in EHR including phone number and email address.

· Copy patient’s insurance card, photo ID if applicable

· Assist in training of staff as needed

· Contributes to team effort by accomplishing related results as needed.

· Greets and escorts patient to exam room; prepares patient for provider’s visit by obtaining initial information, vital signs (BP, P, T, Wt., & R), patient history (review of symptoms, medical history etc.), test results, and recording information on patient’s EHR

· Stocks and maintains medical stations with adequate supplies.

· Provides follow-up care as needed through call backs, reporting on lab tests, calling in prescriptions and referring complications or problems to physician.

· Preparing lab specimen and disposing of contaminated supplies

· Complies with all rules, regulations and procedures of the Practice Compliance Program which includes but is not limited to OIG Program, HIPAA, OSHA, CLIA and any other state, local or federally mandated regulations that affect a physician’s office.

· Assists the providers with pharmacy and patient calls for refills.

· Responsible for safety, care and working condition of all diagnostic equipment.

· Responsible for keeping work area clean, neat and in a manner that is safe as required by OSHA, as well as free of food and any moisture.

· Generates Revenues by recording billing information for services rendered; completing insurance forms as needed.

· Ensures all computer programs are closed when leaving work area and at the end of every day.

· Assist in orientation and training of new M.A.’s and other employees.

Education & Experience:

Ÿ High School diploma or GED

• Bilingual in English/Chinese/Korean a plus
• Previous medical receptionist or hospital admitting experience.
• Knowledge of medical terminology.
• Computer literate in Windows based applications, up to date with Windows 2007.
• Excellent oral and written communication skills.
• Time Management
• Ability to deal with varying levels of general public from diverse culture and socio-economic backgrounds.
• Typing and Telephone skills.
• Understands the ethics of patient and office confidentiality.
• Ability to comprehend medical office routines and policies.
• Scheduling
• Word Processing
• Learns quickly from verbal and written instructions.
• Ability to keep some financial records and perform mathematical tasks.
• Good organizational skills.
• Customer Service
• Tact and diplomacy.
• Previous experience with public relations.

Job Type: Part-time

Pay: $13.00 - $19.13 per hour

Schedule:

• Monday to Friday

Work setting:

• In-person
• Office

Ability to commute/relocate:

• Perth Amboy, NJ 08861: Reliably commute or planning to relocate before starting work (Required)

Experience:

• EMR systems: 1 year (Preferred)
• Vital signs: 1 year (Preferred)

License/Certification:

• Certified Medical Assistant (Preferred)

Work Location: In person

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