Job description

We are seeking to hire additional friendly, professional telephone receptionists as soon as possible. We are currently looking to fill a full time and part time position. If you have a strong work ethic, effective communication skills, an empathetic and compassionate personality, and a positive attitude, we would love to have you as part of our team!

For the last 30 years, Always On Call has been providing virtual receptionist, customer service, and emergency switchboard services to a wide range of exclusive clientele. As a Telephone Receptionist, you will be the first impression for businesses, non-profits, and government agencies, serving as an extension of their office when they are unable to answer the phone personally. Ultimately, this position is all about providing an integral service to assist callers in their time of need.

To be successful in this position, you must have a pleasant personality, professional demeanor, and able to enunciate clearly. The ability to answer multiple calls in a timely manner and use American business etiquette on calls, with accurate spelling, grammar, and sentence structure are essential for this position. As a 24/7 industry, this position requires working in shifts, so flexibility is a plus.

Who We Are:

Always On Call is an essential service provider, representing business professionals, home healthcare and hospice services, medical offices, funeral homes, trade services and contractors, hospitality companies, government agencies, and crisis hotlines. We are not a typical call center and DO NOT provide telemarketing. We represent businesses throughout the world, as if we are receptionists seated in their office. In fact, Always On Call’s team has been honored with dozens of awards for "Outstanding Service" by the Association of Teleservices International, the Canadian Call Management Association, and the National Amtelco Equipment Owners Association as one of the leading contact centers in North America.

What You’ll Do:

• Answer and relay telephone calls using a state-of-the-art telecommunications system.
• Provide pertinent information, and/or take messages using a customized computer-based scripted messaging system.
• Follow client and company procedures for call handling and relaying of information.
• Enjoy working in a fast-paced environment where one appreciates making the difference in someone else’s life, especially in a time of need.
• Utilize good judgment and professional acumen, with an empathetic and caring personality.
• Ensure punctual attendance for scheduled shifts.

What You’ll Need:

• Ability to type a minimum of 45 WPM, while asking pertinent questions and documenting the caller’s responses.
• Proficiency in Microsoft Windows and Microsoft Office 365
• Hands-on experience with basic office equipment.
• Compassionate demeanor and professional attitude.
• Solid written and verbal communication skills
• Ability to be resourceful and proactive when issues arise.
• Bilingual Spanish is preferred, but not required.
• High School Diploma or Equivalent

What We Offer:

• Hourly Wage with Excellent Benefits: Health, Dental, Vision, STD, LTD, Life Insurance, EAP, and 401K
• Shift Differentials for Evening, Weekend, and Overnight Hours.
• Performance Based Bonus Structure (Award of Excellence Program)
• Premium Pay on Holidays
• Opportunities for Advancement
• Opportunity to Telecommute / Work at Home: Successful completion of an in-office training program (60-90 Days) and meeting work-at-home criteria is required for eligibility.

Equal Employment Opportunity Employer:

Always On Call is committed to providing equal employment opportunities (EEO) to all applicants without regard to race, color, religion, gender, genetic information, sexual orientation, sexual preference, national origin, age, disability, or status as a covered veteran in accordance with applicable federal, state and local laws.

Job Types: Full-time, Part-time

Pay: $14.00 - $15.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• Day shift
• Evening shift
• Holidays
• Night shift
• Weekend availability

Supplemental pay types:

• Bonus pay

Ability to commute/relocate:

• Fort Myers, FL 33966: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• It is a requirement of all tele-receptionist to work at least one weekend day a week due to the nature of our business. Are you able to meet this requirement?

Education:

• High school or equivalent (Required)

Experience:

• Customer service: 1 year (Preferred)

Shift availability:

• Day Shift (Preferred)
• Night Shift (Preferred)
• Overnight Shift (Preferred)

Work Location: Hybrid remote in Fort Myers, FL 33966

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