MSP Service Desk Engineer – Tier 2 IT Support
Job description
MSP Service Desk Engineer – Tier 2 IT Support
We are a growing, highly customer-centric IT Solutions firm and we are looking for a creative, organized, and driven MSP Service Desk Engineer – Tier 2 IT Support to help us continue to provide exceptional customer service to small and medium-sized businesses.
The ideal MSP Service Desk Engineer – Tier 2 IT Support will have excellent customer service and communication skills with an eagerness to learn and do more. You will need a “yes I can” attitude and always asks what else can be done to help.
In this role the MSP Service Desk Engineer – Tier 2 IT Support will be responsible for supporting clients as a member of our high touch, customer-centric team both on client sites as well as remotely from our office. You will be exposed to many different technologies. As such, you will not be expected to know everything, but expected to be resourceful in finding solutions.
MSP Service Desk Engineer – Tier 2 IT Support Responsibilities:
- Providing timely and effective technical, operations and training support of end-user computers and devices onsite and /or by telephone or email
- Image, install and maintain end-user computers and devices
- Create and manage Active Directory, email and phone system accounts
- Install, support and maintain client printing environment
- Provide virus/malware protection and remediation
- Basic computer/network troubleshooting
- Research and document processes to support ongoing projects
- Write and organize documentation
MSP Service Desk Engineer – Tier 2 IT Support Requirements:
- Highly responsive
- Excellent oral and written communication skills. Ability to read/speak/write at a high level. The role requires high-level written communication skills.
- Detail-oriented
- Resourcefulness – the ability to figure things out
- Advanced PC / MAC troubleshooting and support
- Microsoft Technologies – including AD; Common MS Applications, Azure AD, O365, Windows Server 2012 and up, etc.
- Mac OS experience a plus
- LAN device configuration / Basic network knowledge
We are a fast-growing company with a compelling offer that is resonating with both current and prospective clients. Our work environment is friendly and fun, yet professional. You will find that we support learning and personal development no matter where you are in your career. Our benefits include Medical, Dental, Vision, Disability, Life and Paid Time Off.
For the MSP Service Desk Engineer – Tier 2 IT Support, we offer competitive compensation package, opportunities for growth and advancement.
*Actual salary for MSP Service Desk Engineer – Tier 2 IT Support to commensurate with experience*
Opportunity Location
Costa Mesa, CA
Proposed Salary
$60,000 - $70,000
Bowman Williams is a national specialized staffing firm for Cloud Service Providers and Managed Service Providers. Ranked by Forbes as one of America's top 200 Best Staffing Firms in America, we are a good resource for candidates looking to advance their careers in the Cloud Solutions and Services industry.
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