Sustainability, plastic pollution, and climate change have never been more at the forefront of our world as they are today.

At Ranpak, sustainability has been in our DNA since our founding in 1972. Ranpak’s goal then was to create the first environmentally responsible system to protect products during shipment and today, our mission remains the same: To deliver sustainable packaging solutions that help improve supply chain performance and costs, reduce environmental impact, and support a variety of growing business needs globally. The development and improvement of materials, technologies (such as automation) and total solution systems have earned Ranpak a reputation as an innovative leader in eCommerce and industrial supply chain solutions.

Ranpak’s customers span across a variety of industries including automotive parts, electronics, eCommerce, machinery and home goods. Our customers include Amazon, IKEA, Sephora, Misfit Market and BMW.

Ranpak’s corporate headquarters are in Concord Township, Ohio with European and Asia Pacific headquarters in Heerlen, the Netherlands and Singapore City, Singapore, respectively. Additionally, we are building a state of the art new facility in Shelton, CT.

Ranpak Holdings Corp. is a New York Stock Exchange listed company (NYSE: PACK).

Summary

The Back Office Supervisor is within the After Market Sales & Service North American department of Ranpak Automation, a division of Ranpak BV. The span of control is to supervise and manage the daily operation of administrative tasks associated with North American service team including the hotline, service documentation & training.

Essential Duties & Responsibilities

• Fully accountable for the proper and timely execution of administrative tasks associated with North American Service.
• Responsible for coordinating technical hotline and email support to ensure coverage as agreed in service contracts
• Assist with scheduling service resources in support of Installations, Preventive Maintenance, and Corrective Maintenance service visits to North American customers.
• Assist with service estimates, scheduling of service, and invoicing once service has been rendered
• Support the development and training of new service staff
• Accountable for a professional relationship with 3rd party service providers
• Responsible for indicating potential operational risks
• Make sure that all back office service staff works according to the applicable rules and guidelines
• Maintain awareness of morale and potential “burnout” of traveling service technicians

Qualifications

• 5 years related experience in a service back office environment or equivalent knowledge/experience
• Even temperament with customers and coworkers
• Good verbal & written communication skills in English and Dutch/German (additional languages are a benefit)
• Adaptable and able to prioritize resources based on urgency, costs, and other factors
• Acts with a sense of urgency and empathy for customers.
• Well-organized and a professional
• Above average use of computer applications (e.g. Word, Excel)
• Occasional travel as required for training

EOE STATEMENT We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.