Description

• Provides customer service support via phone and email to international customers
• Will be answering questions related to product questions, pricing, lead times on orders, sending documents for products, confirming when the shipment left, and when shipment is expected to leave
• Will coordinate shipping through the warehouse
• Process return authorizations for damaged products and provide timely resolutions
• Prepares shipment documentation and other international paperwork for shipping
• Not a really busy job on the phones
• Spanish is a plus

-International experience is a plus - processing paperwork for shipments or orders

• Attitude is right and quick learned and someone who can take the bull by the horns and can convert anyone

When shipment is expected to leave, when shipment left, can get documents, lead times on orders, pricing on orders, etc.

Inbound calls and emails from customers from international customers (most write and speak in English)

• A lot of business in Latin America

distributors importing their ice machines and selling them in their countries

Skills & Qualifications

MUST HAVE:

• At least 2 years of customer service experience (i.e. working in a call center and experience doing data entry / MUST be comfortable speaking without a script)
• 1+ year of customer service in a manufacturing environment
• Must have excellent communication skills (verbal and written)
• Someone who is comfortable working through phone calls and emails all day
• Someone who has a strong attention to detail
• Someone who is a quick learner and is interested in learning a new industry

NICE TO HAVE:

• At least 1 year of order processing or inventory management (prefers 2 years)
• Experience coordinating international shipments
• Bilingual in Spanish and English
• Previous manufacturing experience is preferred, but not required
• Previous domestic/e-commerce shipping or order entry experience
• Someone who has an Associate's or Bachelor's Degree
• Previous experience working in an ERP system

About Aston Carter:

Please Note: Scammers are posing as Aston Carter. We'll never contact you via Gmail, Telegram, or WhatsApp and we'll never solicit money from you.

At Aston Carter, we’re dedicated to expanding career opportunities for the skilled professionals who power our business. Our success is driven by the talented, motivated people who join our team across a range of positions – from recruiting, sales and delivery to corporate roles. As part of our team, employees have the opportunity for long-term career success, where hard work is rewarded and the potential for growth is limitless.

Established in 1997, Aston Carter is a leading staffing and consulting firm, providing high-caliber talent and premium services to more than 7,000 companies across North America. Spanning four continents and more than 200 offices, we extend our clients’ capabilities by seeking solvers and delivering solutions to address today’s workforce challenges. For organizations looking for innovative solutions shaped by critical-thinking professionals, visit AstonCarter.com. Aston Carter is a company within Allegis Group, a global leader in talent solutions.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 888-237-6835 or email astoncarteraccommodation@astoncarter.com for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.