Job description

Night Auditor Tru by Hilton

Expectations from Tru by Hilton

• Performance- you are an impression maker You are here to make a difference by impressing our guests. To help and do your best every day for the guests as well as your team members
• Teamwork – Do your best to make the job easier for those you work with and understand that your job is part of a greater team’s effort to be the best it can be!
• Adaptability- Willingness to learn and accept change for your personal growth and those of your team members
• Attention to detail~ Pay attention to detail and know that even the little things can make a difference.

Job Description

The night auditor is responsible for computing, recording and verifying numerical data for use in maintaining accounting records of the hotel

Responsibility and Duties

• Keep accurate records of the Cash Drawer during shift change
• Handles confidential information, including guest records with a high degree of integrity
• Verifies room charges and rates, manages daily paperwork including the Stats and Occupancy reports, guest Ledger/list, cash summary balance sheets accounting summary, history file and housekeeping reports
• Submits reports to corporate office as required
• Performs all duties of a Guest Service Agent with professional friendly attitude
• Performs and documents security walks on a regular basis, securing the property, making sure lights are not left on in meeting rooms, doors are locked, etc.
• Implements proper procedures in emergency situations
• Assists in helping set up breakfast area as needed
• Help out with folding laundry in the evenings in back office
• Any other duties that are assigned by management
• Enrolling our guests who are non Hilton Honors members

Knowledge, Skills, Abilities

• Requires the ability to read, write and speak the English language
• Ability to identify and resolve problems in a timely manner; develops alternative solutions and uses reason even when dealing with emotional topics.
• Ability to manage difficult or emotional customer situations; includes the ability to respond promptly to customer needs and requests for service and assistance
• Ability to maintain a high level of professionalism; treats other with respect and consideration regardless of their status or position
• Ability to multi-task; strong organizational skills
• Strong attention to detail
• Knowledge of, and ability to, appropriately interpret and follow policies and procedures
• Knowledge of and ability to adhere to safety and security procedures; reports potentially unsafe conditions; uses equipment and materials properly
• Ability to present and express ideas and information clearly and concisely in a manner appropriate to audience, whether verbal or written
• Skill in the use of personal computers and related software applications.
• Ability to meet the demands of the work schedule, to be at work on time. May require the ability to work outside of regularly scheduled hours. Schedules may vary based on the needs of the hotel business.

General Notes

• This job description is not intended to be all-inclusive, additional details will be specified by the Managing Supervisor. The team member will also perform other reasonable business duties as signed by a supervisor.
• Management reserves the right to change this job description, job responsibilities, duties, and working hours as prevail.
• If requested in accordance with applicable law, the Company provides reasonable accommodation to known physical or mental limitations of an otherwise qualified team member with a disability to allow him/her to perform essential functions of the job unless the accommodation would impose a hardship on the Company.
• The Company is an at-will employer. This job description is a guideline and does not constitute a written or implied employment contract.

Job Type: Part-time and Full time

Pay: $10.00 - $12.00 per hour

Job Type: Part-time

Pay: From $12.00 per hour

Benefits:

• Employee discount
• Referral program

Schedule:

• 8 hour shift
• Holidays
• Monday to Friday
• Night shift
• Weekend availability

Education:

• High school or equivalent (Preferred)

Experience:

• Hotel experience: 1 year (Preferred)

Work Location: In person

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