Patient Relations Representative

University of North Carolina at Chapel Hill
Full Time
North Carolina
$15 - $16 an hour
Posted
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Job description
Posting Information

Department
ASOD Clinical Operations - 431500

Career Area
Administrative/Clerical Support

Posting Open Date
03/20/2023

Application Deadline
05/22/2023

Position Type
Temporary Staff (SHRA)

Position Title
Patient Relations Representative

Position Number
20017528

Vacancy ID
S021064

Full-time/Part-time
Full-Time Temporary

Hours per week
40

Work Schedule
Monday – Friday, 8:00am – 5:00pm

Position Location

Hiring Range
$15.00-$16.00/hour

Proposed Start Date

Estimated Duration of Appointment
6 months or less

Position Information

Primary Purpose of Organizational Unit
The UNC Adams School of Dentistry Office of Clinical Operations is responsible for overseeing patient care, providing quality assurance, maintaining infection control, administering regulatory compliance and preserving fiscal stability. The Office of Clinical Operations is an integral part of the School and their primary mission is to provide the highest quality education and training to students and to provide the highest quality dental treatment available for patients.

Position Summary
The Patient Relations Representative will assist with scheduling, canceling, modifying, and/or reconciling appointments for patient admissions. This position will enter and retrieve appointment information, answering multi-line telephones, confirm scheduled appointments and route callers to appropriate staff/departments.

Minimum Education and Experience Requirements
High school diploma or equivalency; or demonstrated possession of the competencies necessary to perform the work.

Required Qualifications, Competencies, and Experience
Ability to maintain schedules for work coordination.

Preferred Qualifications, Competencies, and Experience
EPIC experience

Special Physical/Mental Requirements

Campus Security Authority Responsibilities

This position is designated as a Campus Security Authority in accordance with the Clery Act. This position will be required to report Clery crimes to the Clery Compliance Manager and complete annual training about reporting responsibilities.

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