Job description

Major/Essential Functions

Provide excellent customer service to anyone that calls or walks into the clinic.
Answer and screen telephone calls in a courteous manner, and record messages for physicians and other personnel.
Schedule patient appointments according to established policies and procedures.
Obtain accurate information from patients and ensure all registration forms are complete and up to date.
Collect payments and reconcile charges daily.
Maintain files and records confidentially.
.Maintain organization and efficiency of the front office, including office supply inventory.
Responsible for keeping the reception and patient waiting areas clean and organized.
Participate in cross-training opportunities to help the front and back office wherever needed.
Work collaboratively with other healthcare team members and staff to identify needs for improvement and opportunities to increase office efficiencies as well as improve the patient experience.

Required Qualifications

A High School diploma or GED. 1-year Customer Service, office, or related experience. Additional education may substitute for the experience requirement.

Preferred Qualifications

Able to type 40 or more WPM
Ability to operate basic functions on the computer.
Experience with EMR, Fax, Phone, Email, Microsoft Word, Excel or other.
Bi-lingual in English/Spanish preferred but not required.
Excellent communication skills.
Punctual and good attendance
Knowledge of HIPAA

Required Attachments

Professional/Personal References, Resume / CV

Pay Statement

Compensation is commensurate upon the qualifications of the individual selected and budgetary guidelines of the hiring department, as well as, the institutional pay plan. For additional information, please reference the institutional pay plan on the Human Resources webpage.

EEO Statement

As an EEO/AA employer, the Texas Tech University System and its components will not discriminate in our employment practices based on an applicant’s race, ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information or status as a protected veteran.

Jeanne Clery Act

The Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act is a federal statute requiring colleges and universities participating in federal financial aid programs to maintain and disclose campus crime statistics and security information. By October 1 of each year, institutions must publish and distribute their Annual Campus Security Policy & Crime Statistics Report (ASR) to current and prospective students and employees. You can locate this report through our website at: https://www.ttuhsc.edu/emergency/clery-report.aspx.

Pay Basis

Hourly

Pay Grade Minimum

14.04

Pay Grade Maximum

27.84

Grant Funded?

No

Job Type

Full Time

Job Group

Information and Records Clerks

Shift

Day

Schedule Details

Monday-Friday 8 am-5 pm

Travel Required

None

Does this position work in a research laboratory?

No

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