Placement Services Background Check Operations Assistant- Denver Human Services
Full Time
Denver, CO
Posted
Job description
About Our Job
This posting will accept applications until May 23rd. Please apply as soon as possible.
About Denver Human Services
Denver Human Services provides support to one in three Denver residents. We envision a healthy community where people are connected, supported, safe, and well. Our services include food, cash and medical benefits, child support and veteran services, child welfare and adult protection, work opportunities, and more. If you are committed to supporting the health and strength of the community and want to be a part of an engaged workplace, we’d love to work with you!
Diversity in the City
The City and County of Denver is committed to cultivating a culture of equity, diversity, and inclusion. This commitment is woven into our values and belief that we are strongest when we embrace and celebrate our differences. We aim to have employees who are as diverse as our residents, with different perspectives and unique ways of thinking. If you share these values and our enthusiasm for equity, we encourage you to apply to join our team.
About Protection & Prevention
Denver Human Services works to protect Denver's children, youth, adults, and elders by providing services and advocacy while promoting family stability, respecting diversity, and working to create and strengthen connections to community resources. We work to prevent abuse by providing education, resources, and support to parents, families, and community organizations.
Denver Human Services works to protect Denver's children, youth, adults, and elders by providing services and advocacy while promoting family stability, respecting diversity, and working to create and strengthen connections to community resources. We work to prevent abuse by providing education, resources, and support to parents, families, and community organizations.
Denver Human Services is seeking a dedicated, passionate, enthusiastic and self-motivated individual to join the One Line Navigation team in the Placement Support Services Section of the Child Welfare Division as a Placement Services Background Check Operations Assistant.
Overall, the Placement Services Background Check Operations Assistant will:
- Answer the One Line phone from 8:00am-4:30pm and gather all pertinent information from the caller to complete background checks, Accurint pulls, or paid out of home placement
- Monitor and track all incoming requests in Outlook
- Perform background checks with attention to detail and accuracy utilizing various databases(TRAILS, Denver Courts, Colorado Courts, etc.)
- Schedule and conduct fingerprints for foster, kinship and new hires and monitor the SDDS system for fingerprint results and flags
- Handle sensitive and confidential issues, complaints and inquiries in a courteous, respectful and professional manner
- Perform other duties as assigned
This position requires an online assessment or test. Once you complete your application, if you meet the qualification for the position you will receive an email from
AssessmentTeam@denvergov.org
with a link to the assessment or test. We recommend that you add
AssessmentTeam@denvergov.org
to your safe sender list. If you do not receive the email within 30 minutes of applying, please contact
AssessmentTeam@denvergov.org.
About You
We are looking for someone with some or all of the following skills and experience:
- Excellent verbal, written, organizational, time management and communication skills
- Superior knowledge of internet search tools
- The ability to work well in a team environment
- Able to handle a multitask environment and manage time effectively
- Be willing and able to occasionally work past 4:30pm to complete emergency background, Accurint checks and fingerprinting
- Natural inclination of urgency and diligence in accomplishing work tasks and goals
- Strong knowledge of child welfare policy and local child protection laws as it relates to background check and diligent search requirements
- Extensive and applicable working knowledge of Volume 7 and pertinent rules and regulations regarding out of home placement
- The ability to demonstrate and deliver a high level of customer service
We realize your time is valuable so please do not apply if you do not have at least the following required minimum qualifications:
- Education: Graduation from high school or the possession of a GED, HiSET or TASC Certificate
- Experience: Three (3) years of clerical or technical operational support
- Education & Experience Equivalency: Additional appropriate education may be substituted for the minimum experience requirement
- Licensure & Certification: Requires a valid Driver's License at the time of application
Denver Human Services works to ensure that all employees are paid equitably. Please ensure your resume is complete and accurate and that it includes all of your relevant work experience and education including job titles, description of assigned duties and all dates of employment periods that you would want to be considered when determining an offer amount.
About Everything Else
Job Profile
CA0653 Operations Assistant
To view the full job profile including position specifications, physical demands, and probationary period, click
here
.
Position Type
Unlimited
Position Salary Range
$19.72 - $29.58
Starting Pay
Although our full pay range is included above, the budgeted hiring range for this position is $19.72 - $24.65 per hour.
Agency
Denver Human Services
Assessment Requirement
Microsoft Office 2010 Fundamentals
The City and County of Denver provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, national origin, disability, genetic information, age, or any other status protected under federal, state, and/or local law.
For information about right to work, click
here
for English or
here
for Spanish.
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