Job description

This is onsite at our Chico, CA facility

The primary purpose of this position is to identify, analyze and improve quality, to ensure delivery of SLA quality metrics per our contract. This includes but is not limited to auditing, creating & reviewing quality reports, trending and analyzing audit findings, answering examiner questions, client communications, training, continuing education programs assisting in the development of employees so they can keep pace with the changing needs of the organization, and to ensure that processes are in place to meet the goals and objectives of the client and the organization.

This position works with minimal supervision and is frequently required to use professional skills, discretion and sensitivity while addressing various quality and training issues. This individual works as a team member in determining departmental needs and serves as a resource for the CSR’s and management; provides quality review and training for the further development of each employee. Must be able to work well with a variety of individuals and be able to resolve issues professionally. This individual is a leader who interfaces with various operations management personnel.

Required Skills:

Required experience in Provider Data Management

Basic knowledge of the healthcare and managed care industry, required

· Ability to communicate effectively, both orally and in writing.

· Ability to document quality and training results.

· Ability to function independently as well as part of a team.

· Ability to investigate and analyze information and to draw conclusions.

· Ability to gather data, compiles information, and prepare reports.

· Ability to implement effective process improvements

· Ability to effectively use MS Word, Excel, & PowerPoint

Job Type: Full-time

Pay: From $23.50 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Experience level:

• 1 year

Experience:

• quality analyst: 1 year (Preferred)
• Microsoft Excel: 1 year (Preferred)
• Microsoft Office: 1 year (Preferred)

Work Location: In person

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