Job description

The Homelessness Prevention Program (HPP), a program of Catholic Charities, provides homelessness prevention assistance to families and singles in San Francisco to help them maintain or obtain permanent housing. HPP assists families in permanent housing who are in danger of eviction or who need help to move to a more sustainable rental situation. Service components provided include needs assessment, budget planning, landlord mediation, referrals to tenancy counseling and legal assistance, short-term case management, necessary referrals, and access to financial/rental assistance.

The Intake and Information Referral Coordinator is the initial point of contact for HPP and other homelessness-related programs at Catholic Charities. As such this position acts as a welcoming and knowledgeable portal to accessing services. The Intake Coordinator listens and assesses each individual situation to determine the most appropriate services to stabilize the family or individual's housing situation. He/she makes appointments for HPP staff and coordinates referrals to other agencies. This position will work extensively with the community agencies which are collaborative partners with our program.

ESSENTIAL DUTIES & RESPONSIBILITIES

• Under the direction of the Program Manager provides coordination of services, including assessment, crisis intervention and intake services for families and individuals, explains program regulations and guidelines and ensures that clients are provided with appropriate services from the agency and community providers.
• Sets up all appointments for HPP staff and enters all intake information into CODI.
• Maintain proper client files and program documentation; compile reports as requested (monthly, quarterly).
• Provide accurate information and referrals to clients: maintain resource knowledge and refer clients to the appropriate programs of Catholic Charities and/or other agencies; enter I & R data into CODI.
• Provide support to the Program Manager/Director, and other Catholic Charities programs and newly hired program staff as needed.
• Follow-up where necessary to ensure quality service delivery.
• Participate in all assigned staff and organizational meetings and office functions.
• Assist Program Manager/Director in the development, maintenance, and improvement of standards for quality client service according to client and partner feedback.
• Act as liaison between Catholic Charities HPP program and the community agencies which are collaborative partners; follow up on agency referrals and respond in a timely manner.
• Organize orientations for collaborative partner staff and potential qualifying families as necessary.
• Provide ongoing training to partners as needed to ensure smooth working relationships and accurate documentation.
• Compile reports as requested.
• Enter and lose cases in the HSA database.
• Intake and assessment for all drop-in clients to 990 Eddy St San Francisco Ca 94109. Location; Establish eligibility and refer clients internally or externally. Provide back up to support to the front desk.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Education & Experience:

• AA or BA degree, plus two years of experience preferred.
• Experience with San Francisco housing resources and public benefits.
• Other relevant experience will be considered.
• Experience working with persons in crisis.

Knowledge, Skills & Abilities:

• Spanish Language proficiency requires.
• Thorough knowledge of San Francisco Service Providers (e.g. substance abuse, housing, financial assistance, government entitlement programs, and money management services) required.
• Excellent interpersonal and communication skills.
• Able to listen actively and communicate effectively with individuals and groups and be sensitive to the client population, organize own work, and follow-through independently.
• Detail and achievement Oriented.
• Excel at teamwork and cooperation.
• Experience working with persons in crisis.
• Client Oriented.
• Committed to organizational impact.

Demonstrates the necessary attitudes, knowledge, and skills to deliver culturally competent services and work effectively in cross-cultural situations.

Compensation & Benefits:

We’re looking to find the best talent in the field – and we aim to keep it! Beyond providing competitive compensation based on education and experience, here’s what else we offer:

- A generous amount of vacation time/PTO – We value your self-care!
- Medical, Dental, & Vision
- Wellness Program – Get cash for voluntary health screenings and meeting health goals!
- 401 (k) Plan – We offer an employer match!
- Commuter Checks – Save money when you use public transportation!

DISCLAIMER: The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

CATHOLIC CHARITIES IS AN EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER and is committed to providing equal employment without regard to race, color, creed, religion, national origin, ancestry, age, sex, sexual orientation, gender identity, legal domicile status, veteran status, disability or AIDS/HIV status or any other characteristic protected under federal or state law.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Job Type: Full-time

Pay: $23.06 - $23.75 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

Work Location: In person

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