Job description

Aloha Kākou!

Here at The Imperial Hawaii Vacation Club, we are committed to providing a high-quality vacation experience, and our goal is to treat all owners and visitors with the true kama’aina spirit of ho’okipa: courtesy, respect and hospitality. If you have what it takes, then E Komo Mai, Welcome!

POSITION AVAILABLE: Reservations Agent

STATUS: Full-time

WORK SCHEDULE Monday-Friday. May be required to work weekends and/or holidays.

DUTIES (Including, but not limited to):

• Must be able to use proper telephone etiquette and have excellent communication skills.
• Create reservations through our reservations computer system, for owners, exchangers, independent travelers, wholesalers and travel agents.
• Must be able to assist owners and exchangers with questions regarding Imperial policies and procedures. Counseling them on how policies work to ensure all owners and exchangers remain in compliance and receive the full benefit of their ownership.
• Must be able to prioritize work under pressure and work in a fast-paced environment.
• Must be knowledgeable in Microsoft office (Word, Excel & Outlook).

QUALIFICATION REQUIREMENTS:

• Skill/Knowledge: Working knowledge of computers. Proper Telephone Etiquette. Typing
• Skills - (45wpm). Customer Service Experience.
• Education/Training: High School Diploma
• Experience: Previous Reservations experience preferred but not required

HIRING BONUS:

• A hiring bonus will be paid in 2 installments -1st half after 6 months of successful employment.
• 2nd half after 1 year of successful employment.

Please send us a resumé or stop by to complete an application:

The Imperial Hawaii Resort, 205 Lewers Street, Honolulu, HI 96815

Monday-Friday- 8am to 3pm

NO PHONE CALLS PLEASE!

Job Type: Full-time

Pay: From $22.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Supplemental pay types:

• Signing bonus

Ability to commute/relocate:

• Honolulu, HI 96815: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer service: 1 year (Preferred)

Work Location: In person

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