Job description

OVERVIEW

Hey, are you looking to grow your career alongside a growing company?

If so, we want to talk to you! ImageFIRST started as a family-owned and operated company in 1967, and our family values have shaped our goals and the way we do business. Our associates are the cornerstone of the company, so we strive to treat them fairly and provide them with a collaborative and rewarding work environment. ImageFIRST has become the largest and fastest-growing national provider of laundry and linen rental services to the healthcare market. Our 65+ locations serve more than 20k+ medical facilities weekly. We have doubled in size over the past 3 years and our goal is to become a billion-dollar company.

POSITION: Route Specialist

ImageFIRST Healthcare Laundry is hiring Route Specialists for its Clearwater, FL location.

Some tasks require physical aptitude and strength, such as driving for long periods of time and handling heavy loads. Other tasks require business skills, such as customer service and complex decision making.

What is most important to us for this position is that you have a good balance of physical and business smarts, and that you fit our culture of compassion and responsibility. We are looking for the right person more than the right resume. Further qualifications and relevant skills are excellent bonuses.

RESPONSIBILITIES:

This is a position requiring the employee to establish, maintain and build strong customer relationships through responsive and creative service strategies

RESPONSIBILITIES INCLUDE, BUT ARE NOT LIMITED TO THE FOLLOWING:

• Knowledge: Practical insight specific to the textile services industry and operations
• Decision Making: Identify problem/root causes and develops alternative courses of action and makes decisions that are based on logic assumptions which reflect factual information
• Communication: Excellent oral, written, phone and face to face
• Manage customer inventory
• Provide route relief to cover Customer Advocate vacations
• Provide route relief to cover Customer Advocate call offs (flexibility)
• Provide additional route support as needed (Reroutes, additional volume etc…)
• Make special deliveries to customers
• Responsible for account maintenance
• Lead generation

MINIMUM QUALIFICATIONS:

• Minimum of 1 year experience with account management and ensuring customer satisfaction
• High School Diploma and/or some college coursework required
• Excellent verbal communication skills
• Minimal delivery or route experience
• Must be computer literate
• Clean driving record
• Ability to lift 50 pounds plus, and push and pull carts of linen

PREFERRED COMPETENCIES:

• Salesmanship – Ability to identify needs and customer relationship for our products and services
• Leadership – The ability to lead and direct co-workers and associates to streamline production, improve productivity and increase profitability
• Knowledge - Practical insight specific to the textile services industry and operations
• Decision Making – Identify problem/root causes and develops alternative courses of action and makes decisions that are based on logic assumptions which reflect factual information
• Communication – Excellent oral, written, phone and face-to-face communication skills with associates, customers and managers
• Integrity/Accountability/Follow Through – Demonstrates commitment to personal productivity and work quality. Attends to task from inception to final resolution and accepts personal responsibility for assigned work
• Creativity – Looking for new and innovating ways to improve customer satisfaction
• Dependability – Able to come to work on time every day

ImageFIRST employees are expected to:

• Be Respectful: Value all we come in contact with
• Be Remarkable: Create a positive moment with every interaction
• Be Safe: Keep ourselves and those around us safe
• Be Honest: Be guided by truthfulness in all we do

Compensation & Benefits:

• $19.00 to $21.00 an hour based on experience
• Medical, Dental, Vision, plus more
• 401k (match)
• Paid Time Off Package
• Great company culture
• Collaborative team environment

EOE / Drug-Free Workplace

We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by applicable law. We are fueled by the talent, passion, and diversity of our associates.

Job Type: Full-time

Pay: $19.00 - $21.00 per hour

Benefits:

• 401(k) matching
• Dental insurance
• Disability insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Tuition reimbursement
• Vision insurance

Schedule:

• Day shift
• Monday to Friday
• No weekends

Experience:

• Sales: 1 year (Preferred)
• Customer service: 1 year (Preferred)

License/Certification:

• Driver's License (Required)

Work Location: On the road

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