Job description
This recruitment will be used to fill two part-time (a maximum of 20 hours per week) Student CRM Assistant positions for the Division of Extension and Engagement (DEE) at Oregon State University (OSU).
The Extension Computing Technology Unit (ECTU) in DEE seeks a student to assist with development and administration of business applications using the Salesforce CRM platform.
We are seeking a student who is able to work approximately 8-20 hours per week. Candidate must be interested in developing their professional skills. Training will be provided, as necessary. Student employees are trained on the job and work alongside a full-time developer. They will be asked to use online training to familiarize with the platform.
Student employees are members of the ECTU team and are therefore critical to the success of CRM tools being developed for faculty and staff in approximately 10 OSU Extension Service program areas—including 4-H, Agriculture & Natural Resources, Family & Community Health, Forestry & Natural Resources, Open Campus, Oregon Sea Grant, Outdoor School, and Center for Oregon Recreational Economy — the impacts of which are seen in all 36 of Oregon’s counties. Work is performed from the Corvallis campus.
The software tools we develop lead to efficient business processes, enhance the constituent experiences, improve data quality, and generally support success of Extension Service programming delivered across the state. There are many benefits of this position for the selected student, including building professional skills and networking with current admins/developers from around the OSU campus.
We see this as a position in which the student is encouraged to contribute their own innovative ideas and problem-solving skills to address complex challenges. The successful candidate’s work schedule is flexible and can be set to work around course schedules.
Position Duties
The Extension Computing Technology Unit (ECTU) in DEE seeks a student to assist with development and administration of business applications using the Salesforce CRM platform.
We are seeking a student who is able to work approximately 8-20 hours per week. Candidate must be interested in developing their professional skills. Training will be provided, as necessary. Student employees are trained on the job and work alongside a full-time developer. They will be asked to use online training to familiarize with the platform.
Student employees are members of the ECTU team and are therefore critical to the success of CRM tools being developed for faculty and staff in approximately 10 OSU Extension Service program areas—including 4-H, Agriculture & Natural Resources, Family & Community Health, Forestry & Natural Resources, Open Campus, Oregon Sea Grant, Outdoor School, and Center for Oregon Recreational Economy — the impacts of which are seen in all 36 of Oregon’s counties. Work is performed from the Corvallis campus.
The software tools we develop lead to efficient business processes, enhance the constituent experiences, improve data quality, and generally support success of Extension Service programming delivered across the state. There are many benefits of this position for the selected student, including building professional skills and networking with current admins/developers from around the OSU campus.
We see this as a position in which the student is encouraged to contribute their own innovative ideas and problem-solving skills to address complex challenges. The successful candidate’s work schedule is flexible and can be set to work around course schedules.
Work individually and as part of a team to develop and maintain tools within the Salesforce CRM platform to support and streamline constituent engagement, such as activity tracking, digital newsletter subscriptions, marketing communications, and more. Assist in planning projects, including scope of deliverables and timelines.
Complete assigned tasks in a timely manner. Participate in brief weekly team meetings. Provide occasional training and/or technical support to end users via email or phone as needed. Assist the Lead developer with official tasks as needed.
Create and maintain documentation related to end user instructions, how-to documents, and customized CRM setup/configuration processes.
Minimum Qualifications
Complete assigned tasks in a timely manner. Participate in brief weekly team meetings. Provide occasional training and/or technical support to end users via email or phone as needed. Assist the Lead developer with official tasks as needed.
Create and maintain documentation related to end user instructions, how-to documents, and customized CRM setup/configuration processes.
Full Employment Eligibility Requirements can be found here:
http://fa.oregonstate.edu/stu-manual/500-employment-eligibility-requirements
- Must be academically enrolled in a high school, community college, or university and pursuing a program or course of study
- Must meet Academic Standing Requirements; students on academic suspension are not eligible for employment
- Must meet the applicable minimal enrollment standard
- High School student: Regularly enrolled in a high school or participating in a home-schooling program
- Undergraduate and post-baccalaureate student: 6 credit hours per term
- Undergraduate international student: 12 credit hours per term*
- Graduate student officially admitted to Graduate School: 5 credit hours per term
- Graduate international student officially admitted to Graduate School: 9 credit hours per term*
- International students may be allowed to carry fewer hours than specified above and still be considered “full-time” by the United States Citizenship and Immigration Services (USCIS). A reduced course load is approved by the Office of International Services (OIS), and must be provided to the Student Employment Center.
- Strong intrinsic ability to maintain pace of work that is sufficient to complete assigned tasks
- Excellent oral and written communications skills, especially in regard to communicating a task’s status, writing technical docs, and creating end user training materials
- Strong organizational skills, attention to detail, and time management skills
- Ability to work independently and as part of a team
- Ability to work autonomously and manage multiple projects/deadlines while clearly communicating status to the team
- Experience in front end development during which any (or all) of the following skills were used: HTML, CSS, JavaScript, jQuery, AmpScript
- A commitment to promoting and enhancing equity, diversity, and inclusion in all aspects of the role
- This position is designated as a critical or security-sensitive position; therefore, the incumbent must successfully complete a criminal history check and be determined to be position qualified as per OSU Standard 576-055-0000 et seq. Incumbents are required to self-report convictions and those in youth programs may have additional criminal history checks every 24 months
- Previous experience working in an office setting
- Experience working with diverse populations
- Experience with administering modern data entry or business process software (examples: website content management software (CMS), customer relationship manager (CRM), social media publishing platform, digital marketing tool, or similar)
- Ability to understand complex business processes and communicate feature requirements for software
- Experience with relational database management systems (RDBMS), including using and/or designing them
- Some examples of relevant RDBMS platforms being: MSSQL, MySQL, PostgreSQL, or similar
- Experience with coding projects outside of coursework, such as personal projects or clubs
- Salesforce customization is often accomplished using an object-oriented programming language resembling Java, so understanding back-end coding/development is preferred, especially in skills such as Apex, Java, C#, force.com platform, or similar
- Proficiency with digital graphic design software, such as Illustrator, Photoshop, or similar.
- Experience using software workflow tools, such as bug tracking, version control systems, git, GitHub, or similar
- To validate the accuracy of translated content, proficiency in reading and writing Spanish is a plus
All candidates MUST have at least some availability during Monday – Friday 8:00 A.M. – 5:00 P.M. business hours.
Alternative work schedule options will be available, as necessary.
Alternative work schedule options will be available, as necessary.
Posting Detail Information
Posting Number
P09860SE
Number of Vacancies
2
Anticipated Appointment Begin Date
05/15/2023
Anticipated Appointment End Date
Posting Date
05/04/2023
Full Consideration Date
Closing Date
05/31/2023
Indicate how you intend to recruit for this search
Competitive / Student - open to ALL qualified/eligible students
Special Instructions to Applicants
When applying you will be required to attach the following electronic documents:
- A Resume
For additional information please contact: Lucas Turpin at lucas.turpin@oregonstate.edu
OSU is committed to the health of our local and global community. All employees and students are required to comply with the university’s COVID-19 Vaccination Program. Please visit
https://covid.oregonstate.edu/ for additional information about OSU’s plans for safety and success, as well as options for compliance with the vaccination program.
OSU commits to inclusive excellence by advancing equity and diversity in all that we do. We are an Affirmative Action/Equal Opportunity employer, and particularly encourage applications from members of historically underrepresented racial/ethnic groups, women, individuals with disabilities, veterans, LGBTQ community members, and others who demonstrate the ability to help us achieve our vision of a diverse and inclusive community.
This position is designated as a critical or security-sensitive position; therefore, the incumbent must successfully complete a Criminal History Check and be determined to be position qualified as per OSU Standard 576-055-0000 et seq. Incumbents are required to self-report convictions and those in Youth Programs may have additional Criminal History Checks every 2 years.
OSU will conduct a review of the National Sex Offender Public website prior to hire.
Note: All job offers are contingent upon Human Resources final approval.
Note: All job offers are contingent upon Human Resources final approval.
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