Job description

Client Service Associate - Finance

Do you have a passion for serving customers, learning, and working in a growing, entrepreneurial company?

We are looking for a highly organized, detail-oriented professional to join our team.

FFD National is a rapidly-growing company seeking to enhance its consumer finance team.

Feldco is honored to have been named a top workplace in 2022 by the Chicago Tribune making us a 9 time award winner!

Position Roles & Responsibilities:

The Client Service Associate will be responsible for operational tasks providing superb customer service to customers assisting them with questions related to their accounts. This is a full-time position with a schedule of Monday - Friday, 8:30am to 5pm

• Responsible for assisting customers with questions related to their account activity
• Collect and update information on customer accounts
• Process customer payments, as needed
• Fulfill customer requests for payoff requests
• Input customer information with speed and accuracy
• Identify and resolve discrepancies and errors
• Assist in collection tasks on customer accounts
• Secure funds with lenders on financed contracts.
• Prepare reports on funding activity
• Obtain credit decision for customers
• Coordinate department’s communication with other team and follow up on pending items

Position Requirements:

• Highly organized & detail-oriented
• Passion for working with others
• Financing experience a plus
• Command a professional approach when interacting with customers
• Develop camaraderie, rapport and relationships within the organization
• Excellent oral & written communication skills
• Exceptional attention to quality & service excellence
• Solid understanding of Microsoft Office suite of products, specifically, Word, and Excel.
• Highest standards of ethics & handling matters of a confidential nature.
• Strong problem-solving abilities
• Entrepreneurial drive
• Ability to work in a fast-paced, dynamic team environment
• High School diploma required, Associates degree or higher a plus
• Produce high-quality outputs, including email & mail correspondence, reports, and memorandums.
• Proven ability to multi-task & work in a fast-paced environment.
• Ability to work independently as part of a team

Job Type: Full-time

Pay: From $18.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 1 year
• 2 years
• 3 years
• 4 years
• 5 years

Shift:

• 8 hour shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person
• Office

Work Location: In person

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