How this Role Supports our Mission of Elevating People by Eliminating Barriers to Employment

While receiving leadership support from the Mission Team Leader, the Senior Job Coach will advance our mission by developing and implementing the best coaching strategy for program participants to reach their full potential, inspiring and empowering them to retain employment, gain independence, further develop employment abilities and reach their goals. This role provides guidance and training to the job coach team and ensures that all activities are performed in a manner that is consistent with the mission, vision, values and brand of Goodwill NCW.

Key Responsibilities

• Works with participants with varying abilities at various settings and trains on the job skills. Teaches both job skills and soft skills to meet employment standards. Adjusts approach based on participant needs.
• Identifies participants strengths, interests, and needs to determine most suitable training methods and serves as an advocate for participants.
• Communicates with all those involved to ensure skills instruction support meets the specific needs of each participant and discusses any urgent concerns, changes in job duties or employer/participant feedback that requires immediate attention.
• Observes participant performance and behavior and completes required documentation which may include case notes, performance reviews, Skills Instruction Reports, team member timecards, and mileage and expense tracking.
• Works cooperatively and collaboratively with Goodwill team members, participants, families, and employers to ensure consistent support for participants.
• Partners with Case Managers in the creation of job aids to empower participants to reach individualized goals and grow more independent.
• Serves as a subject matter expert on case management system, timekeeping and scheduling system and job coach paperwork, offers guidance and training to other coaches.
• Keeps up with industry trends and implements best practice coaching strategies for individuals served to reach their full potential. Provides guidance and training to the job coach team.
• Connects with community resources and employers to find a place that will be a match for participant's job development goals.
• Orients participants at new employment and/or volunteer site and completes a task analysis report per funding source standards.
• Completes various assessments on participant to measure participant's progress for growth. Develops goals based on assessment.

Education, Skills & Experience Requirements

• High school diploma or equivalent.
• At least six months experience working with individuals with barriers is preferred.
• Valid driver's license with an acceptable driving record is required for job coaches that travel to multiple locations and/or transport program participants.
• Possess a reliable vehicle with at least $300,000 auto liability insurance coverage is required for job coaches that travel to multiple locations and/or transport program participants.
• Excellent verbal and written communication skills.
• Willingness and ability to work various hours which may include evenings and weekends.
• Ability to adjust to the changing needs of the department and organization and willingness to jump in and help where needed.

Physical Requirements

The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Work is performed in a variety of environments with extensive team member contact and frequent interruptions.
• Primary function requires sufficient physical ability and mobility to work in varying settings; to sit or stand for prolonged periods of time; to occasionally stoop, bend, kneel, crouch, reach, twist, lift, carry, push and/or pull light to moderate amounts of weight.
• Ability to drive and operate a motor vehicle with passenger(s).
• Verbally communicate to exchange information.

The above statements reflect the general details necessary to describe the principal functions of the occupation described and shall not be construed as a detailed description of all the work requirements that may be inherent in the occupation.