SENIOR MANAGER OF ENTERPRISE COLLABORATION
Full Time
Louisville, KY 40222
$110,000 - $140,000 a year
Posted
Job description
Our Company:
BrightSpring Health Services
Overview:
Senior Enterprise Collaboration, Manager - Manages Enterprise Collaboration technology areas (Email, Chat, Calendaring, File shares) and their support. Provides technical direction for Enterprise Collaboration in support of business objectives and regulatory requirements. Responsible for technical design, architecture, implementation and operational support of collaboration solutions on-premise and in the cloud.
Responsibilities:
- Manages Email Services (Exchange Online), Office Applications (Office 365), and OneDrive for the system administrators and subject matter experts
- Responsible for establishing and maintaining O365 Exchange mailboxes, user accounts, distribution groups and establishes infrastructure mailbox constraints and advises on enterprise exchange policies
- Maintains Office 365 Exchange Online administration (domains, policies, transport rules, etc.), Office 365 spam administration, and Office 365 licensing administration
- Monitors Office 365 monitoring service health, removal of user accounts, and management of service requests
- Supports the ongoing operation of Microsoft Teams and other related services like SharePoint and OneDrive
- Conducts gap analysis summary and prioritizes remediation actions summary PowerShell for migration and troubleshooting
- Aligns Office 365 technology solutions with business strategies
- Responsible for the security and reliability of Exchange, and Office 365 systems and services
- Tracks escalation of incidents with Office 365 technical support
- Develops tactical technology and resource plans aligned with business strategies
- Negotiates and manages project priorities
- Manages the implementation, installation, and operation of information and functional systems for the organization
- Designs and implements technology solutions that are standards based, scalable, sustainable & supportable; manages technology obsolescence
- Works closely with all business functions and management to ensure enterprise level infrastructure support and service level agreements are met
- Establishes metrics for the Collaboration including availability, usability, responsiveness, and continuity
- Assists in development, maintenance, and testing of IT disaster recovery plans
- Assists in development and management the IT Budget
- Manages and source professional services and outsourced solutions in support of business & operational objectives
- Develops leadership skills in managers and individual contributors
- Supervises team members
- Hires, recruits, trains, manages performance, conducts performance evaluations, mentors, and coaches team members
- Monitors team members' work for alignment to corporate policy and procedure consistency and quality
- Assigns and delegates work as well as schedules work hours for team
- Performs other tasks as assigned
- Bachelor’s degree in Computer Science, Information Systems or related field or equivalent work experience; Technical certifications in the field of expertise desired
- Ten years plus of IT work experience; ten years of IT work experience including managing teams preferred
- Three to five years of management experience
- Experience working with Office 365, Active Directory, Exchange, and Azure
- Experience leading, implementation and deployment projects
- Experience working with EMS (Enterprise Mobility Suite), Azure AD for Office 365 Identity - Active Directory Federated Services (ADFS/WAP) and Directory Synchronization (AADC/DirSync), eDiscovery
- Microsoft Technical Certifications is a plus
- Migration, troubleshooting, design and system delivery experience
- Strong communication
- Knowledge of Installs, upgrades, configures, tests, maintains, and supports operating system software in a production environment
- Knowledge of MDM Intune Management and Support of on-premise and Office 365 integrated solutions
- Eager to learn administration of the entire array of Office 365 products
- Ability to travel up to 15%
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