Job description
We are always looking for people that have a heart for service to join our company. Maya Hotels owns and operates great brands from Hilton, Marriott, & IHG. We understand that creating a desired employee experience is key to helping us deliver exceptional guest experiences and become an employer of choice. We believe that if you take care of your employees, they will in turn take care of your customers and guests.
Food and Beverage is what adds flavor to a stay! Guests love to enjoy delicious, freshly-prepared and beautifully presented food. To deliver a great guest experience – A Restaurant Server will serve food and beverages in a timely manner, helping guests to have memorable experiences whenever and wherever they dine.
Financial Returns:
- May receive guest payments and process transactions as outlined in the cash and charge procedures as needed.
People:
- Work as team and communicate and co-ordinate with other departments to ensure excellent quality and service.
- Remain current in all updates with regards to new procedures and training.
- Follow directions thoroughly.
- Live and demonstrate the Maya Hotels core values.
- Work with minimal supervision.
- Satisfactorily communicate with guests, management and co-workers to their understanding
- Perform department/outlet opening or closing duties as required. Ensure that wait staff stations are clean and maintained throughout shift
- Follow hotel safety protocols and procedures at all times. Immediately report any safety/service incident to the Supervisor or Manager on duty
Guest Experience:
- Greet and welcome all guests and take beverage and food orders in a prompt and professional manner
- Be attentive to guest’s needs.
- Prepare food and beverages for service to guests and present food according to established health and presentation standards.
- Monitor guest behavior and guest alcohol consumption to determine when alcohol service to the guest should cease; notify management of incidents involving excessive alcohol consumption or impaired condition of guests; check identification whenever the age of a guest requesting an alcoholic beverage service is questionable.
- Clear and clean tables in a prompt and efficient manner. Clean and/or wipe down tables, chairs, walls, windows, mirrors, and floors as necessary.
- Take action to solve guest problems/complaints and use established guidelines for any service recovery to ensure guest satisfaction.
- Engage each guest as a unique individual and listen attentively.
- Answer the telephone in a timely and professional manner.
- Anticipate and address guest’s service needs.
- Maintain confidentiality of guest information and pertinent hotel data.
Responsible Business:
- Maintain a professional and high-quality service oriented environment at all times.
- Business professional attire and personal appearance are kept clean and professional and are in accordance with Maya Hotels Grooming Policy. A smile is considered part of the uniform.
- Comply with Maya Hotels policies, procedures and Code of Ethics.
- Maintain a cash drawer throughout the shift and ensure it balances correctly at the end of shift.
- Promote a safe working environment
- Learn and adhere to all fire and emergency procedures, including procedures for handling of the fire panel, ensuring guest safety and participate in an evacuation if necessary.
- Practice safe working habits, including bending and lifting appropriately to avoid injury, reporting hazards, appropriate se of cleaning chemicals and working to minimize tripping and falling hazards,
- Prioritize and organize.
- Be a clear thinker, remaining calm and resolving problems using good judgement.
- Participate in helping the hotel recycle.
THIS JOB DESCRIPTION IN NO WAY STATES OR IMPLIES THAT THESE ARE THE ONLY DUTIES TO BE PERFORMED BY THE EMPLOYEE OCCUPYING THIS POSITION. EMPLOYEES WILL BE REQUIRED TO PERFORM ANY OTHERS JOB RELATED DUTIES ASSIGNED BY THEIR SUPERVISOR.
MAY ALSO SERVE AS MANAGER ON DUTY.
WORK ENVIRONMENT: HOTEL AND HOTEL RESTAURANT.
JOB INVOLVES WORKING:
UNDER VARIABLE TEMPERATURE CONDITIONS (OR EXTREME HEAT OR COLD).
UNDER VARIABLE NOISE LEVELS.
STANDING FOR LONG PERIODS OF TIME.
INDOORS.
AROUND FUMES AND/OR ODOR HAZARDS.
AROUND CHEMICALS (WHERE APPLICABLE).
AROUND BIO-HAZARDS (WHERE APPLICABLE).
ADDITIONAL NOTES:
KEY RELATIONSHIPS
INTERNAL: GENERAL MANAGER, ASSISTANT GENERAL MANAGER, F&B MANAGER, DIRECTOR OF OPERATIONS, DIRECTOR OF HUMAN RESOURCES, FRONT OFFICE SUPERVISOR (S), GSR’S, NIGHT AUDIT, EXECUTIVE HOUSEKEEPER, ASSISTANT MANAGER, FLOOR SUPERVISORS, FLOOR ATTENDANTS, LINEN/LAUNDRY STAFF AND ENGINEERING.
EXTERNAL: HOTEL GUESTS/VISITORS.
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