Job description

Pillar Automotive is growing and we are getting busier, so we need to add an additional Service Advisor/Writer to our Columbiana County locations.

IF YOU ARE CUSTOMER ORIENTED AND TECHNICIAN FOCUSED! WE WANT YOU!

If you have enthusiasm, drive, dedication, and are customer focused, we would like to talk with you!

Do you want a career you that can grow with in with an established dealership? Then join a company that will promote growth from within. Pillar Auto strives to develop our employee's and will ensure they have the tools and training to advance with us into management positions.

Salary: Based on experience: $42K- $48K to start. Bonus: 1% of Gross profit for service & parts department per month. Additional bonuses available based on production.

$25 SPIFF check issued for every survey that is 4.55 or higher. Advisor contests are held regularly company wide for the ability to earn additional cash bonuses.

Service Advisor Responsibilities:

• Developing strong customer relationships through the successful management of products and service delivery.
• Maintaining computerized customer profile information.
• Monitoring customer records to check for regular scheduled servicing and future remedial work and calling the customer to arrange appointments.
• Developing cost estimates, logging needed parts, and the time needed for repairs, and scheduling the most appropriate Service Technician.
• Conveying all necessary information regarding costs, parts, work, and Technicians to the customers and management.
• Meeting with customers to discuss their requirements and relaying those requirements to the Service Technicians.
• Contacting customers in the case of additional work to relay the details and extra costs.
• Entering the details of repair jobs on the company's network and preparing repair instructions and lists of needed replacement parts to the Service Technicians.
• Checking warranties and insurance.
• Releasing repaired equipment to the customers and explaining the work done and costs accrued to the customers to ensure their satisfaction and repeat business.

Must have a valid driver's license in good standing.

• Meet with our customers and determine their needs for repair and/or service of their vehicle issues/concerns.
• Increase customer satisfaction by building trustworthy communication with our customers.
• Monitor the progress of each vehicle throughout the day, and updating customers frequently with a honest response.
• Increase profitability by maximizing sales & execute retail promotions.
• Responsible for overseeing the technician working on a customers vehicle to include their time management & efficiency, tracking parts, and estimated completion of the job.
• Oversee and participate in quality control to ensure we are provided the customer with the upmost quality work and communication.
• Participate in the development and documentation of Standard Operating Procedures to ensure efficiency and satisfaction amongst our customers and employee's.

Employee Perks

- PTO after 90 days of employment.

- Benefits available after 60 days of employment.

- Growing company making room for advancement opportunities.

We are an EOE

Job Type: Full-time

Pay: $60,000.00 - $90,000.00 per year

Shift:

• 8 hour shift

Work Location: One location

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