Job description

Job Title: Public Services Assistant FLSA Status: Non-Exempt

General Summary:

This is a position responsible for delivery of friendly, high-quality service to the public in a library setting. Work involves the provision of first level reference services, circulation routines, and a variety of clerical tasks. This position requires weekend and evening hours.

Work is performed in keeping with the objectives, policies and established procedures of the Adams County Library System

Essential Duties and Responsibilities:

· Promotes and maintains high standard of public relations.

· Enforces Adams County Library System policy and procedures.

· Provides first level Reader's Advisory services

· Answers library patrons' reference questions, in person, on the telephone, & via email, using materials in a variety of formats (i.e. books, periodicals, newspapers, indexes, electronic databases & other electronic resources.)

· Oversees the scheduling and usage of the public access computers.

· Assists patrons in the use of public access computers and personal technological devices and conducts public training in the use of electronic resources.

· Answers general directional and informational questions and assists borrowers in the use of library facilities and resources.

· Receives and directs incoming telephone calls.

· Reserves library materials for patrons using computerized holds management system and interlibrary loan requests forms.

· Registers patrons and maintains patron database.

· Collects and accounts for money; operates cash drawer.

· Assists in the maintenance of the library collection including shelving, shelf maintenance, weeding, and other tasks.

· May work on projects including, but not limited to, creating displays, database management, & registering patrons for programs.

· Performs related duties as assigned or as the situation dictates.

Required Knowledge, Skills, and Abilities:

· Ability to deal pleasantly, tactfully and efficiently with the people of all ages and temperaments.

· Ability to follow oral and written instruction.

· Ability to learn the Adams County Library System policies, practices, goals, and objectives.

· Analytical ability to understand and solve unusual or difficult reference questions by supplying information well-suited to the library patron.

· Independent judgment: Performs reference duties and follow-up without direct supervision; determines appropriate time commitments for the task at hand; applies policies to the situations encountered.

· Ability to maintain composure while handing complaints from the public.

· Ability to work efficiently and calmly during busy periods and with frequent interruptions.

· Flexibility to deal with multiple and extra unexpected tasks and patrons simultaneously.

· Ability to learn to use a computer and electronic resources to aid in reference work and patron computer time.

Education and Experience:

· High School Diploma required College degree preferred.

· Customer service experience required. Library experience preferred.

· Bilingual/Spanish preferred.

· Must have computer ability to adequately utilize integrated library system, Microsoft Office applications and electronic information sources.

Job Type: Full-time

Pay: From $11.50 per hour

Benefits:

• 401(k)
• Health insurance
• Life insurance

Schedule:

• 8 hour shift

Work Location: In person

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