Who We Are:

Cardinal Financial is a nationwide direct mortgage lender that focuses on creating solutions for our borrowers, partners, and employees—to provide the very best experience. We are genuine and hard-working individuals who are not scared to improve and intentionally push beyond what is considered “good enough.”
Looking to join a company that values its people, innovates and expands on its proprietary technology, and is growing at a ridiculous rate?! Apply below!

Who We Need:

The Servicing Specialist I will research and resolve loan documentation issues. This role will also field incoming correspondence from internal and external sources. The Senior Servicing Specialist will manage the oversight of Cardinal’s sub-servicer. This position requires coordination with sub servicer(s) and key internal business partners. The Servicing Specialist I will also complete servicing responsibilities related to daily operations of Cardinal’s serviced portfolio as well as loans that will be sold in an interim servicing stage.

What You Will Do:

• Serve as liaison between Cardinal management and sub-servicer(s) for purposes of managing/escalating issues associated with MI, MIP, taxes, HOI, payoff/disbursements, legal notices, internal inquiries, etc.
• Assist and Manage MSR flow and bulk sales
• Handle all levels of mortgage servicing inquiries, verbal and written
• Develop workable solutions that satisfy our homeowners, our client/investors, and our company
• Communicates training needs, process improvement recommendations, and departmental concerns to the Director of Servicing, for assistance in resolution
• Deliver superior level of customer service to internal and external clients by responding to inquiries, resolving problems and researching loan level issues, in a timely manner
• Opening and distribution of daily mail
• Responsible to gather and remit in a timely, accurate, organized fashion, all materials related to Servicing Oversight as is required by any and all third-party auditors/regulators.
• Other duties as assigned

What You Need:

• Broad working knowledge of the mortgage industry; 1 - 3 years
• Mortgage industry client/customer services experience, minimum 1 year
• Comprehensive working knowledge of mortgage servicing; minimum of 1 year
• Ability to effectively implement corporate initiatives set by Senior Management; adapt to change
• Ability to work independently and in a team environment
• High school diploma or GED
• Familiarity with the servicing requirements regarding Agency and Government loan products, programs, guidelines and secondary investor requirements
• Computer, analytical and organizational experience
• Robust verbal, written communication and grammar skills
• Ability to take direction and comprehend training
• Effectively prioritize, organize and manage multiple responsibilities in a fast-paced environment
• General knowledge and recognition of loan related documents; such as, a Mortgage Note, Security Instrument, Closing Disclosure, etc.
• Working knowledge of Microsoft products; specifically, Word and Excel
• Working knowledge of Fresh Desk Ticketing system, a plus
• Working knowledge of Google products and applications a plus
• Ability to think differently, unconventionally, or from a different or new perspective

What We Offer:

• Strength, Stability, and Vision
• Great compensation package
• Opportunity for career growth
• A commitment to be a relevant market leader - we are aiming for the top!
• Octane, our engineered proprietary technology that is transforming the mortgage industry
• An empowered culture where your ideas are important and your voice matters
• Full Benefits, beginning the first day of the month following your start date, including – Medical, Dental, Vision, Life, Disability Insurance, and much more
• Generous paid time off package that also includes all major holidays
• 401K w/ 50% match - Beginning the 1st of the month following 30 days of employment

Cardinal Financial is an Equal Opportunity Employer. We respect and aim to empower individuals and support the diverse cultures, perspectives, skills, and experiences within our workforce. The expected base salary for this position ranges from thirty three thousand dollars to fifty two thousand dollars, determined based on the applicant's experience, skillset, education, training, certificates, and licenses.