Job description
- 10+ years of work experience
- Success managing dynamic account portfolios
- Candidate must possess demonstrated decision making, problem solving, and negotiating skills.
- Effective in dealing with C-suite of mid to enterprise-size merchants
- History of effectively managing external customers and successfully working with internal teams to build new capability and implement projects
- Show independence and flexibility in dealing with multiple complex issues
- Accomplished range of skill from high-level strategic thinking to creative and detailed team leadership
- Ability to execute on programs and projects with minimal resources
- Proven ability to manage multiple, competing priorities simultaneously
- Composed, poised and professional demeanor in all situations
- Tenacity to keep issues top of mind of relevant stakeholders and conviction to make the right decisions
Job summary
Amazon Pay - One Account to Shop the World!
With the goal to become the world’s most popular payment method, Amazon Pay combines our unrivaled customer data, world class personalization technologies and unique positioning to provide consumers and merchants a simple and trusted way to complete a transaction online. Amazon Pay allows more than 300 Million Amazon buyers to login, pay and get items shipped on tens of thousands of third party merchant websites around the globe, contributing a sizable amount to Amazon’s overall growth.
Amazon Pay Account Management
Job Description:
The Amazon Pay Account Management team is made up of passionate, creative, customer-obsessed leaders, strategically focused on ways to deliver growth to the Amazon Pay business and improve retention of our most valued merchant customers. Amazon Pay is seeking an experienced, customer-obsessed account management professional to lead a portfolio of our top revenue generating merchants. This individual will be responsible for developing and executing programs that help Amazon Pay forge deeper relationships with our merchants and leverage the powerful assets of Amazon to create new value propositions that deliver growth to our merchants’ businesses. The Account Manager will champion the Voice of the Customer to influence new product innovation and build marketing programs that drive product adoption and increase payment volume for the portfolio.
Roles and Responsibilities:
Amazon Pay - One Account to Shop the World!
With the goal to become the world’s most popular payment method, Amazon Pay combines our unrivaled customer data, world class personalization technologies and unique positioning to provide consumers and merchants a simple and trusted way to complete a transaction online. Amazon Pay allows more than 300 Million Amazon buyers to login, pay and get items shipped on tens of thousands of third party merchant websites around the globe, contributing a sizable amount to Amazon’s overall growth.
Amazon Pay Account Management
Job Description:
The Amazon Pay Account Management team is made up of passionate, creative, customer-obsessed leaders, strategically focused on ways to deliver growth to the Amazon Pay business and improve retention of our most valued merchant customers. Amazon Pay is seeking an experienced, customer-obsessed account management professional to lead a portfolio of our top revenue generating merchants. This individual will be responsible for developing and executing programs that help Amazon Pay forge deeper relationships with our merchants and leverage the powerful assets of Amazon to create new value propositions that deliver growth to our merchants’ businesses. The Account Manager will champion the Voice of the Customer to influence new product innovation and build marketing programs that drive product adoption and increase payment volume for the portfolio.
Roles and Responsibilities:
- Develop and execute strategic account plans to assigned portfolio of Enterprise size merchants, including upselling products and services that align to your merchant’s unique goals and objectives.
- Cultivate a deep understanding of the current and feature functionality of Amazon Pay to identify and execute new opportunities, analyze portfolio trends, diagnose issues affecting merchant's business performance, and create actionable plans for operational improvements.
- Represent the merchant effectively within Amazon Pay by understanding their business needs, product, process and system requirements to influence and define Amazon Pay product feature and functionality and process changes, and partner closely with internal and external cross-functional teams to guide the direction of our product offerings.
- Partner with internal and external teams and other Amazon services to align programs and initiatives to drive growth (identify opportunities to cross-sell Amazon Marketplace, AWS, Fulfillment by Amazon, Amazon Advertising, Alexa, etc.).
- Build and deliver marketing engagements with merchants in the portfolio.
- Build a wide, multi-level relationship between the merchant organization and Amazon Pay, and deliver regular business reviews with the merchant that addresses key business issues and helps progress mutual goals.
- Proactively analyze portfolio trends to mitigate potential merchant performance issues, and help surface/scale operational improvements to retain and protect the existing portfolio payment volume.
- Maintain relevant merchant records in Salesforce, and report on portfolio status and performance to make portfolio value and risks visible to internal stakeholders.
- Experience using analytical, sales, and productivity tools including Salesforce, Tableau, Microsoft OneNote, and Microsoft SharePoint.
- Experience with building and leading go to market product launches
- Delivered a Customer Success framework to a portfolio of merchants.
- Has worked in the eCommerce and or financial technology industry.
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.
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