Studio Manager
Job description
We are currently seeking qualified Studio Managers for a trendsetting fitness organization. If you are keen on driving sales and service excellence for professional group fitness training facilities, we encourage you to apply!
EMPLOYMENT BENEFITS:
- Monthly Bonuses
- Medical/Dental/Vision benefits with stipend
- PTO & Holiday Pay
- 401k with matching
- FREE Membership
STUDIO MANAGER JOB DESCRIPTION:
As a Studio Manager (SM), you will be responsible for providing leadership and daily direction to the sales and group personal training teams in our facilities. This critical position must have a solid understanding of sales and operational excellence. As the lead for the sales function, the Studio Manager must execute a lead generation / marketing strategies plan to increase fitness program sales as well as promote the health and wellness benefits that are associated with a healthy lifestyle. This leader must pose a high caliber approach to coaching and staff development.
***STUDIO MANAGERS DO START BY LEARNING THE SALES ASSOCIATE POSITION AND WORK THEIR WAY UP IN ORDER TO LEARN ALL ROLES/OPERATIONS WITHIN A STUDIO
STUDIO MANAGER ESSENTIAL DUTIES & RESPONSIBILITIES:
- Responsible for overseeing the sales process and systems
- Properly manage and exceed all sales and operational budgets
- Lead and coordinate initial and ongoing sales drivers (pre-sale events, studio events, outreach)
- Manage, monitor, coach-develop and evaluate the performance of all staff
- Responsible for the compliance and adherence of Business Policies for daily studio operations
- Monitor the hiring, training, and scheduling of all studio staff
- Build and maintain class size through scheduling optimization
- Develop a high energy culture through contests and incentive-based motivation
- Model all studio activities through self-involvement (leading by example)
- Train and mentor employees for ongoing success and future growth
- Ensure branding through consistency and continuity in all actions
- Properly empower, monitor, and evaluate specifically assigned responsibilities of sales team and fitness team
- Manage disciplinary actions involving all studio employees
- Responsible for meeting performance metrics (KPI’s), revenue, ordering, inventory, payroll, cost controls and facilities maintenance
- Be promotionally oriented, with the ability to direct sales
STUDIO MANAGER OPERATIONAL DUTIES:
- Responsible for staff performance reviews
- Enforce corporate policies, business practices, systems and processes
- Ensure that all front desk systems are followed such as proper Check-In, Telephone Inquiries, Guest Registration, delinquent account procedures, customer care calls, change requests and document scanning
- Provide and maintain the highest level of customer service
- Provide effective decision-making regarding customer service issues
- Plan and promote special events for the studio monthly
- Responsible for ensuring that the facility is clean, maintained and operationally sound
JOB QUALIFICATIONS:
- Proven sales leadership required
- Must possess excellent leadership and management skills to create a positive, successful environment for staff and clients
- 3+ years of previous sales experience required
- 3+ years of management experience required, including directly overseeing all aspects of staff management from hiring, training, supporting, discipline, and termination
- Previous management experience in the health & fitness industry strongly preferred
- Strong work ethic, integrity, and professional demeanor
- Must possess excellent leadership and management skills to create a positive, successful environment for staff and clients
- Solid verbal and written communication skills required
- Ability to multi-task and manage client and staff concerns
- Strong computer skills required with knowledge of MS office programs (Excel, Word)
- Associate or Bachelor's degree in business or related field preferred
- Ability to work and function in a TEAM environment
- Flexible to work day, evening and/or weekend hours as needed
- Health & Fitness minded people with a passion for fitness strongly preferred
Job Type: Full-time
Pay: $45,000.00 - $50,000.00 per year
Benefits:
- 401(k) matching
- Dental insurance
- Employee discount
- Flexible schedule
- Flexible spending account
- Health insurance
- Paid time off
- Parental leave
- Vision insurance
Experience level:
- 3 years
Shift:
- 8 hour shift
- Evening shift
- Morning shift
Weekly day range:
- Monday to Friday
- Weekend availability
Education:
- Bachelor's (Required)
Experience:
- Management: 2 years (Required)
- Sales: 3 years (Required)
Work Location: In person
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