SUPERVISOR PBX

Partnering with you to live your best life. At Centra, we want to listen carefully and get to know you well. We want to understand your hopes, goals and dreams. We want to do our part so you can be your very best - as you define it. This remains true whether you are a patient, a Centra Caregiver, or a member of the communities we serve. As a candidate considering employment with our organization, we want you to understand that it is our mission to help partner with you throughout each stage of your career.

COVID Vaccination Requirement

Consistent with long-standing practices requiring health care workers to be vaccinated against serious infectious diseases for the safety of patients and staff, Centra will require COVID-19 vaccinations for all new and current employees and those who work in Centra facilities as a condition of their employment. If hired to work at Centra, you will be required to provide proof of vaccination or be willing to receive the vaccination. Medical and religions exemptions may be requested.

Job Description

Overview

Job Description: The Supervisor of Private Branch Exchange (PBX) Operator oversees a team of PBX Operators who will reside at several different geographical locations. The PBX Supervisor will oversee the day-to-day operations of the department and supervise switchboard staff. This position will provide ongoing education, staff meetings, and support to the switchboard team. This position will work to enhance the competencies of individual employees by designing and conducting training programs that will boost employees workplace performance in alliance with companys core values. They will be responsible for performing training needs assessments, designing, and delivering curriculum and learning materials and for managing all phases of training interventions. Extreme emphasis will always be placed on customer service by every employee within the department. This position will problem solve issues that are presented and meet routinely with the manager or director to assure department objectives are achieved.

Qualifications/Education/Licensure: High School diploma / GED. Minimum of two (2) years of call center or switchboard experience. Proficiency in Microsoft Office tools, including Excel. Experience with call center software, including phone and computer systems. One (1) year or more of multi-line telephone/switchboard experience. One (1) year of leadership experience.

Our care givers at Centra are the most valuable asset we have and it is our mission and commitment to build and sustain a diverse and inclusive environment.

When recruiting and retaining talent at Centra, our hiring needs are based on matching a candidates job qualifications with our job requirements and department needs without regard to race, color, age, religion or belief, national origin, disability status, protected veteran status, gender identity or expression, sexual orientation or any other characteristic protected by the laws or regulations in the locations where we operate. Centra is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind.

Be yourself. Be a partner with Centra.