Switchboard Operator
Job description
Summary
The PBX Operator is responsible for receiving and directing incoming telephone calls to appropriate services location, monitoring and reporting alarm conditions on telecommunications and safety system and alerting various support units to emergency and disaster situations. Models appropriate behavior as exemplified in MLH Mission, Vision and Values.
Education/Experience/Licensure
Education/Formal Training
Work Experience
Credential/Licensure
REQUIRED:
High School diploma or equivalent
Minimum of two years of related experience
N/A
PREFERRED:
N/A
N/A
N/A
SUBSTITUTIONS ALLOWED:
N/A
N/A
N/A
Knowledge/Skills/Abilities
- Ability to communicate verbally with Associates, management and physicians.
- Ability to understand moderately complex written materials, such as technical manuals.
- Ability to work without close supervision and to exercise independent judgment.
- Ability to organize multiple tasks and projects and maintain control of own workflow.
- Ability to type 25-30 wpm on computer.
Key Job Responsibilities
- Responds promptly to incoming calls providing information and assistance to callers. Initiates outgoing calls, obtaining accurate call processing information and call completion.
- Operates paging system for internal and external calls and emergency alerts.
- Monitors emergency alarms.
Physical Requirements
- Ability to react quickly to emergency situations.
- Ability to read and write to communicate both orally and in writing with other individuals.
- Normal vision and hearing.
- Ability to sit in one place, squat, walk, kneel, reach, bend and twist.
- Ability to perform repetitive hand and wrist motion.
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