At HCA Healthcare, we are committed to caring for patients with purpose and integrity. We care like family! Jump-start your career as a PBX/Switchboard Operator today with TriStar Summit Medical Center.

Shift: PRN (As needed must be flexible- days/nights/weekends)

We are committed to providing our employees with the support they need. At TriStar Summit, we offer an array of medical, dental, and vision packages as well as several add-on perks to make your benefits package truly customizable to you and your family needs. Some of our unique benefits we offer include:

• Student Loan Repayment
• Tuition Reimbursement/Assistance Programs
• Paid Personal Leave
• 401k (100% annual match – 3%-9% of pay based on years of service)
• Identity Theft Protection discounts
• Auto, Home, and Life Insurance options
• Adoption Assistance
• Employee Stock Purchase Program (ESPP)

Our teams are a committed, caring group of colleagues. Do you want to work as PBX Lead Operator where your passion for creating positive patient interactions is valued? If you are dedicated to caring for the well-being of others, this could be your next opportunity. We want your knowledge and expertise!

The PBX Operator is responsible for operating hospital switchboard and pager system and implementing all emergency plans according to hospital policy.

What you will do in this role:

• You will receive and direct all incoming calls to the appropriate party, in a timely and professional manner.
• You will coordinate with Hospital units and staff during visitation times while providing excellent customer service to all employees, visitors, physicians, patients and referral sources.
• You will coordinate with RESPOND on individuals presenting for assessments and entering information into the EMTALA log and also on calls and/or regarding potential concerns for customers waiting to be assessed and/or admitted.
• You will assist in any possible way with customer/patient/family needs during phone call and visitation times as well as for those waiting to be seen by hospital staff for any reason.
• You will coordinate with business office meal ticket monies, safe entries and removals, mail distribution, and vehicle sign ins/outs

What qualifications you will need:

• High School Graduate or GED
• PBX/Customer Service Experience Preferred
• Basic computer skills
• Great communication skills

Our 218 bed facility is located in Hermitage TN and was named as a Top Hospital in Quality by The Joint Commission. We are certified as a primary stroke Center and accredited Chest Pain Center and cancer program. We, the employees of TriStar Summit Medical Center, have a unique calling to care for those in need, whether they are patients or loved ones. In fulfilling this calling we believe in and practice daily, the values and standards that place us at the Summit of health care. Every employee is committed to the I SERVE...with pleasure values which we hold in the daily performance of our duties. These are the expectations of all TriStar Summit employees. They are a reflection of us individually and as a group. To ensure high-quality, compassionate patient care, we depend on the collaborative efforts of our entire team, from physicians to support staff. So if you’re all about making a difference in healthcare, TriStar Summit offers excellent opportunities to advance your career and achieve your goals.

HCA Healthcare has been continually named a World's Most Ethical Company by Ethisphere since 2010. In 2018, HCA Healthcare spent an estimated $3.3 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.

Be a part of an organization that invests in you. We are actively reviewing applications for our PBX Lead Operator opening. Highly qualified candidates will be promptly contacted for interviews. Submit your application and help us raise the bar in patient care!

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.