Job description

The Technical Service Representative will provide in-house technical direction and assistance to customer regarding the use of product lines and basic application methods.

• Serve as an expert in a single technology or have a working knowledge of multiple technologies that may support multiple sites
• Provide intermediate technical direction and assistance to customers regarding the use of product lines and facilitates account management in coordination with Sales Team
• Respond to complex questions and concerns from customers regarding product lines and general performance requirements
• Serve as an operational advisor to customers by applying general quality tools and analytical concepts to assist with improving product quality, efficiency and line design.
• Serves as liaison with sales by interacting with line management & personnel and developing a complete understanding of needs & operations and providing recommendations
• Work closely with Axalta Technical and Manufacturing Teams to maintain product quality
• Conduct, at a minimum, monthly line audits (more frequent as required) and report findings back to sales and the customer
• Preparing accurate and timely Technical Service reports, typically weekly but more frequently as required
• Help customer manage inventory on - hand, including proper inventory rotation (FIFO) and order placement. If necessary, lead Axalta managed inventory program and mutual standard program which may require conducting at a minimum, monthly inventory counts with customer.
• Follow all Axalta and customer safety regulations.

Qualifications:

• High School graduate or equivalent
• Minimum 3-5 years as Technical Services Specialist in wood coatings and finishing lines
• Demonstrated industry and product applications experience
• Familiarity with Acid Cure Conversion Varnish Coatings Technology
• Primary kitchen cabinet segment experience is preferred
• Understanding of multiple application methods and equipment types in industry
• Strong on-line color matching capability; proficient with color computer & dispensing equipment
• Possess excellent organizational and time management skills with ability to prioritize and assign work
• Possess excellent communication skills, both written and verbal with demonstrated ability to communicate across all levels of the organization
• Strong customer service aptitude and teamwork skills
• Proficiency with MS Office
• Courses in LSS is helpful
• Transport, lift, & hold up to 75lbs
• “Please note that Axalta Coating Systems will not accept any candidate profiles sent unrequested and unsolicited by recruiting agencies. Axalta Coating Systems collaborates with preferred providers based on framework agreements and will not pay any fees to recruiting agencies without an agreement. Should Axalta Coating Systems receive a candidate profile form a recruiting agency with which there is no framework agreement, and should the respective candidate be considered or hire, this will not entitle the recruiting agency to claim payment or fees."

Job Type: Full-time

Pay: $65,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Vision insurance

Experience level:

• 3 years
• 4 years
• 5 years

Shift:

• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person

Ability to commute/relocate:

• Fort Wayne, IN 46816: Reliably commute or planning to relocate before starting work (Required)

Education:

• High school or equivalent (Required)

Experience:

• Technical Services Specialist: 3 years (Preferred)

Work Location: In person

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