Job description
#Nonhealthcare
Job Description:
- Respond to customer queries via inbound calls, emails, chat and web tickets within defined SLA’s
- Logging incidents and service requests, categorizing and prioritizing them, and managing their life cycle as per ITIL guidelines.
- Update users about request status and close request when users are satisfied with solutions
- Level 1 troubleshooting mainly related to Retail systems like POS, BO, EMV, KDS, OCS, SOS timers, receipt printers etc., desktop/OS, Custom and COTS applications, Exchange related, End devices, VPN, VOIP and share point as per guidelines in the knowledgebase.
- Remote desktop troubleshooting. Escalate complex incidents / requests to upstream technical groups
Technical Skills:
- Effective Business Communication
- Strong time management
- Communication in neutral or American accent over phone and grammar skills
- Analytical skills
- Ability to follow process and procedures. Escalate unknown issues or questions without delay
- Prompt response to telephone calls, email, and instant message requests for technical support
- Operating the computer, OS and Knowledge base navigation
- Use of Ticketing tool
- Account Management / Password reset
- Cisco VPN client support
Behavioral Skills:
- Good in communication
Qualification:
- Any Graduate + ITIL certified
- Preferably A+ Certified (Not mandatory)
Note: This will be role from 6AM-2PM CST, means 7 hours per day, 35 hours per week for initial 2 months.
#Nonhealthcare
Job Type: Contract
Salary: $17.00 - $18.00 per hour
Schedule:
- 8 hour shift
Ability to commute/relocate:
- Carrollton, TX 75007: Reliably commute or planning to relocate before starting work (Required)
Work Location: One location
Speak with the employer
+91 703-652-7500
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