Job description

• A Bachelor's Degree or 5 + years work and/or military experience
• General ADA, FMLA, statutory leaves and disability policies and laws knowledge
• 1+ years of experience managing cases or providing support to employees on disability, leave of absences, human resources, or employee relations functions
• Experience working with Windows, Word, Excel, and PowerPoint

Job summary
At Amazon we believe that every day is still day one. We are working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. If you’d like to help the Disability Leave Services (DLS) team build a best-in-class professional services program to deliver disability and accommodation services to Amazon jobseekers, applicants, candidates, and pre-hires this is your chance to make history by joining our team.

The Accommodation Consultant (AC) will be the primary contact working directly with applicants, candidates, pre-hires, and leadership providing ADA accommodations as they proceed through the pre-employment accommodation process.

This role will have communication, organizational skills, attention to detail, ability to prioritize in a fast-paced environment, analytical and critical thinking skills, along with the customer service focus that jobseekers expect from Amazon.

As a SME on the accommodation process and state and federal disability laws, you will collaborate and advocate on behalf of your customers during the pre-employment and on-boarding process providing applicants and candidates an inclusive frustration free experience. The AC will provide accommodation consultation for jobseekers, applicants, candidates, pre-hires, Human Resources, managers, and others within Disability Leave Services (DLS).

Other Responsibilities will include:

• Performing accommodation reviews to ensure compliance with state/federal regulations and company policy while supporting requests for accommodations during the pre-employment and onboarding process.
• Coordinating the accommodation process and providing end-to-end case management throughout the life-cycle of the case, including engaging the applicant, candidate, pre-hire, staffing/recruiting teams, vendors, site, and other stakeholders.
• Maintain a case load that may fluctuate during periods of high volume such as peak, prime day, new site launches, staffing changes, etc.
• Ability to discern when to escalate complex issues to the Sr. Accommodation Consultant
• Participate in activities, projects, and other growth initiatives within the DLS program
• Perform other duties as assigned
• Ability to travel as appropriate (up to 25% of the time)

PHR and/or CPDM certification

• Understanding the job accommodation processes including utilization of internal resources
• Computer operating and database management skills
• Proven time management and ownership of deliverables
• Evidence of ability to work with all levels of business
• Analytical and critical thinking skills to make accommodation decisions
• Proven customer service and communication skills, both verbal and in writing
• Evidence of ability to build strong relationships and influence others while working in a cross functional environment
• Experience in advocacy, providing consultation and education on disability issues
• Ability to thrive in a dynamic, growing environment with minimal direct supervision
• Detail orientation with ability to analyze, problem solve, organize and manage multiple priorities and excellent follow up skills in a fast-paced environment
• Evidence of ability to prioritize, manage and complete work/projects with tight deadlines

Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us. ​P​​ursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. ​​​​​Pursuant to the Los Angeles Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. For employees based in Colorado, this position starts at $19.62/hour. A sign-on bonus and restricted stock units may be provided as part of the compensation package, in addition to a range of medical, financial, and/or other benefits, dependent on the position offered. For more information regarding Amazon benefits, please visit https://www.amazon.jobs/en/benefits. Applicants should apply via Amazon’s internal or external careers site.

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.

Pursuant to the Los Angeles Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Workers in New York City who perform in-person work or interact with the public in the course of business must show proof they have been fully vaccinated against COVID or request and receive approval for a reasonable accommodation, including medical or religious accommodation.

randomorbitinc.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, randomorbitinc.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, randomorbitinc.com is the ideal place to find your next job.