Job description

**This is a 1099 Independent Contractor Opportunity**

Answer incoming calls from customers to take orders, answer inquiries and questions, handle complaints, troubleshoot problems and provide information.

Main Job Tasks and Responsibilities

• answer calls and respond to emails

• handle customer inquiries both telephonically and by email

• research required information using available resources

• manage and resolve customer complaints

• provide customers with product and service information

• enter new customer information into system

• update existing customer information

• process orders, forms and applications

• identify and escalate priority issues

• route calls to appropriate resource

• follow up customer calls where necessary

• document all call information according to standard operating procedures (when necessary)

Education and Experience

• high school diploma or equivalent

• proficient in relevant computer applications

• required language proficiency

• knowledge of customer service principles and practices

• some experience in a call center or customer service environment is helpful

• good data entry and typing skills

Key Competencies

• verbal and written communication skills

• listening skills

• problem analysis and problem solving

• able to work with little supervision

• able to work a minimum of 15 hours per week (some weekend hours may be required)

• Must be able to maintain good Commitment Adherence (attendance) above 90%

• customer service orientation

• organizational skills

• attention to detail

• judgment

• adaptability

• stress tolerance

• resilience

Job Type: Contract

Pay: $10.00 - $12.00 per hour

Schedule:

• Self-determined schedule

Application Question(s):

• Are you at least 18 years of age?
• Are you willing to undergo a Background Check?
• What state do you currently reside in? (We are currently not accepting applications in California, Connecticut, Maryland, Massachusetts, New York, Oregon, Wisconsin, and US territories, including Puerto Rico and the US Virgin Islands.)
• Do you have customer service call center experience (or customer service experience)? If yes, please explain.
• Do you have good typing and data entry skills? If yes, please explain.
• Do you have a desktop computer or a laptop computer at home?
• Do you have a quiet space in your home where you can take calls? Free from background noise….kids, adults, dogs, tv’s etc?
• Would you be interested in a position that is 100% phone customer service?
• You would also need customer service headsets to perform this job at home which can be purchased at a later date...you would not need these right away. Do you have customer service headsets or are able to acquire customer service headsets?
• Would you be interested in working from home with those requirements?

Work Location: Remote

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