Job description
The Office of Undergraduate Admissions seeks enthusiastic candidates who are interested in connecting students to experiences and higher education opportunities at the University of Arizona to apply for the Admissions Counselor, Outreach position. Responsible for engaging directly with prospective students and families, with a specialized effort on prospective first-year students, the Admissions Counselor, Outreach position fosters relationships with high school, counselors, administrators and advisors, community-based organizations, and other faculty and staff. This role supports prospective students and supporters through admissions processes, educational planning, financial aid, and enrollment services.
Through interpreting academic, student services, and admissions policies and requirements, the Admissions Counselor, Outreach is an effective communicator and creative problem solver, initiating proactive outreach efforts to prospective Wildcats. With the unique opportunity to manage a territory, this position is responsible for the administrative functions related to their role and proper expenditure of budget resources for recruitment activities, programs, and travel.
Outstanding UA benefits include health, dental, and vision insurance plans; life insurance and disability programs; paid vacation, sick leave, and holidays; UA/ASU/NAU tuition reduction for the employee and qualified family members; state and optional retirement plans; access to UA recreation and cultural activities; and more!
The University of Arizona has been recognized for our innovative work-life programs.
Management (10%):
- Work independently and proactively to create and track an individualized recruitment, travel and strategic plan based on targeted enrollment goals for assigned territories. Tracks progress toward goals and determines interventions and supports accordingly.
Proactive Planning and Reporting (20%)
- Manages recruitment territory, with a focus on Tucson and Southern Arizona high schools and students. Creates proactive initiatives, recruitment plans and activities that educate students and supporters on the opportunities available at University of Arizona through one-on-one conversations, provided and developed presentations, or tabling to audiences that vary in size and scope. Maintains active communication with supervisors and team regarding activities, territories, and needs. Provides regular updates and reports to supervisors on plans and outcomes of recruitment activities.
Communication and Outreach (30%):
- Engage with prospective students, counselors, parents and other constituents regarding the admission and enrollment process, procedures and related academic information. Supports directives and initiatives for the Arizona Recruitment team and the Office of Undergraduate Admissions recruitment efforts. Engages in high levels of customer service, maintaining a high level of SMS text, email, phone correspondence with active engagement and timely follow up. Accurately records engagement, interactions, and work, successfully navigating multiple university systems of record and client relation management systems. Meets students where they are, traveling via personal and university vehicle to recruitment locations, requiring flexibility to work several weekends and evenings.
Relationship Building and Counseling (20%):
- Serves as a resource specialist for communication of complex and sensitive information with respect to application, scholarship/financial aid, residency determination, academic advising/academic requirements, and admission to the University. Advises students interpreting pathways to Arizona regarding academics, funding, admission, and opportunities, and utilizes excellent presentation, communication, and story telling abilities. Fosters relationships with communities, schools, students, and stakeholders, and proactively seeks to understand the needs of the community in order to meet recruitment goals. Creates and utilizes materials such as flyers, power points, and other resources to meet their territory needs and assist students in their path to Arizona Investigates student issues, helps find solutions, and brings attention to supervisor as needed.
Strategic Recruitment (20%):
- Researches, designs and implements strategic recruitment activities for traditionally underrepresented and special populations in collaboration with supervisor and other Enrollment Management leadership. Researches recruitment trends, analyzes data, and enhances initiatives to more effectively promote the University to students, families, and their communities. Utilizes analytical tools and research skills to seek new opportunities and interventions in recruitment and enrollment work. Stays on top of broader higher education and admissions profession topics.
Knowledge, Skills, and Abilities:
- Skill for helping students in a higher education setting.
- Strong oral and written communication skills, public speaking, and presentation skills.
- Knowledge of diversity, equity, inclusion, and cultural competence principles.
- Ability to collaborate with colleagues to effectively manage competing job responsibilities.
- Ability to work independently and proactively to meet position goals and deadlines.
- Ability to maintain a high levels of customer service, and meet students where they are.
- Excellent time management and organizational skills.
- Skill in building relationships with educators, professionals, students, and families.
- Ability to follow laws and guiding principles of recruitment work, including FERPA regulations.
- Bachelor's degree or equivalent advanced learning attained through professional level experience required.
- Minimum of 3 years of relevant work experience is required.
- Must have a valid driver’s license and ability to drive according to the University Fleet Safety Policy.
- Bilingual in spoken and conversational Spanish.
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