Job description

What to Expect
Bilingual Spanish Tesla Energy Support Specialists handle a variety of customer issues while delivering on world class customer service. Deliver on Tesla Measures of Excellence, perform other duties and assignments including administrative, special projects. Support general call center functions that reinforce the mission to accelerate the world’s transition to sustainable energy. Energy Support Specialists are the front line and face of the Tesla brand. They should maintain a level of professionalism that exceeds that of our customer’s expectations.What You’ll Do

• · Achieve minimum expectations on all Key Performance Indicators, monthly and quarterly · Provide excellent customer service that is focused on the person as well as the solution. · Maintain and follow through on ongoing customer concerns until issue is resolved · Work with various Tesla partners, such as scheduling, maintenance, process development, etc. · Address tasks in a timely manner · Proactively self-educates and maintains expectations regarding training, courses, and procedural/policy updates

What You’ll Bring
Qualifications: · 1 year of call center experience or equivalent · Bilingual Spanish (read and write) · Proven track record of excellent customer quality and productivity expectations · Receptive to constructive feedback · Thinks outside the box & takes initiative · Experience with Windows and MS Office applications · Excellent judgement in solving critical problems · Ability to adapt in a fast pace changing environment · Team player attitude is a MUST · Availability to start paid training 10/24/2022 and work Monday-Friday 11:00am- 7:30pm.
Employee Benefits: · As a full time Tesla employee, you will receive full benefits from day 1 for you and your dependents. · UnitedHealthcare PPO and HSA plans · 2 medical plan choices with $0 paycheck contribution · Vision & dental plans (including orthodontic coverage) · Company paid Life, AD&D, short-term and long-term disability · 401(k), Employee Stock Purchase Plans, and other financial benefits · Employee Assistance Program, Paid Time Off, and Paid Holidays · Back-up childcare and employee discounts

Tesla is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state or local laws.

Tesla is also committed to working with and providing reasonable accommodations to individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the interview process.

Privacy is a top priority for Tesla. We build it into our products and view it as an essential part of our business. To understand more about the data we collect and process as part of your application, please view our Tesla Talent Privacy Notice.

Job Type: Full-time

Pay: $18.70 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Ability to commute/relocate:

• Buffalo, NY 14220: Reliably commute or planning to relocate before starting work (Required)

Work Location: In person

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