Job description

The Branch Office Administrator for Operations supports a professional team, including new customer set up, quotes, pricing, and processing sales orders.

Duties include:

• Posting all payments and payment types excluding cash and checks, receipts, discounts, allowances, price difference, returns and other charge backs to customer accounts timely and accurately. The expectation is that postings occur the same day or next day.
• Maintaining thorough, well organized customer files by scanning documents into database and sorting and filing by customer.
• Research and negotiate chargeback claims (an aggressive approach is needed to obtain chargeback recoveries).
• Invoice originator must track and investigate deductions (charge backs) from customer payments. Must verify with department managers to make sure we are being charged correctly for the chargeback. Need to dispute and negotiate if there is any discrepancy with chargeback.
• Process, transmit and run credit card transactions for customer sales and refunds.
• Investigate and respond back on a timely basis to merchant services disputes regarding chargebacks for sales with supporting documents such as proof of delivery and copies of invoices to ensure there are no inaccurate deductions taken out from merchants.
• Perform other accounting duties as requested.
• Other Duties as Assigned

Qualifications:

• Must have a strong work ethics
• Must be a self-starter
• Detail oriented, professional attitude, reliable
• Proficient in Excel, Google Sheets, Microsoft Word, Google Docs 10-key by touch
• Possess strong organizational and time management skills
• Strong problem solving skills
• Communicate effectively verbally and in writing
• Decipher POD’s and Invoices
• Interact with employees and vendors in a professional manner including high stress times
• Speak and write English
• Work independently and with a team in a fast-paced and high volume environment ,with emphasis on accuracy and timeliness
• Perform mathematical computations such as percentages, fractions, addition, subtraction, multiplication and division accurately

Requirements:

Possess High school diploma or equivalent, and 2+ years of experience. Pass pre-employment background and substance abuse screening upon hire and throughout employment.

Job Type: Full-time

Pay: $16.00 - $20.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

Ability to commute/relocate:

• Charlotte, NC 28269: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Microsoft Office: 1 year (Required)
• Administrative experience: 1 year (Required)

Work Location: In person

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