Job description

Promise Healthcare is looking for that special someone who can join our team and provide exceptional customer service as one of our virtual call center representatives. Do you have the ability to communicate with compassion?

Can you put our patients first with every interaction and do you have the ability to retain and recall important information?

If this describes you we would like to hear from you.

Note: You must be bi-lingual in Spanish for this position.

• performs administrative duties that include registration and scheduling and working closely with patients in a way that supports the culture of Promise Healthcare.
• interacts and communicates with internal and external customers to enhance the customer experience
• Collects and enters demographic, clinical, billing and insurance information from patients or responsible parties to facilitate a seamless customer experience.
• Schedules patients following established policies and procedures to ensure accuracy.
• Knows and understands when to expedite, escalate, and redirect issues and situations to other resources/department needs.
• Observes legal and ethical guidelines to safeguard the confidentiality of our patients.
• Wage is dependent upon experience
• Due to the patients we serve, bi-lingual in Spanish is required.

Job Type: Full-time

Pay: $18.00 - $21.00 per hour

Benefits:

• 401(k) matching
• Dental insurance
• Disability insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance
• Work from home

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

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