Job description
Job Introduction:
If you're looking for a role where you can make an impact in the healthcare industry, this is the position for you!
Home Office Requirements:
Maximus is currently hiring for enthusiastic and engaged
Provider Relations Coordinators to join the program. In this position, you’ll be working on a supportive team to manage and maintain Practitioner appointments and workflows. The coordinator will be the first line of support and coordination for the provider relations team. This position is customer service focused and ensures consumers’ issues are resolved in alignment with program policy and protocol. We’re seeking individuals who are people-oriented with great customer service skills, a great eye for details, efficient work practices, and strong attention to detail.
If you're looking for a role where you can make an impact in the healthcare industry, this is the position for you!
This is a fully remote position located in the state of New York.
About the Program
Maximus administers the Independent Practitioner Panel (IPP) program. The purpose of the IPP is to complete assessment reviews and issues practitioner orders for New Yorkers who qualify for long-term in-home care. This is an exciting new program that directly contributes to positive long-term outcomes for vulnerable populations in New York State.
Education and Experience Requirements:
Primary Responsibilities:
- Lead special projects with cross-functional teams to implement project management processes and applications related to reporting solutions based on stakeholder inputs
- Maintain and distribute various data reports and information to staff and external sources as required
- Oversee all staffing needs in collaboration with external agencies
- Create, develop and maintain policies, procedures, and manuals
- Monitor and interact with end users and cross-functional teams to assist in technical troubleshooting Remedy Help Desk tickets to provide resolution results
- Liaise with agencies to fill vacancies in a timely manner Identify and conduct interviews for the hiring of internal staff
- Track open requisitions and collaborate with agencies to fill
- Support candidate screening process by arranging interviews as needed
- Intake all agency clinician schedules
- Transcribe clinician schedules into MaxEB
- Communicate with agency and credentialing team to determine readiness for onboarding (Submitting Tickets, Scheduling Training with IT and NYIA training, closing loop of communication between training complete with Readiness Checklist/Pulse Check and CM/Scheduling Coordinator)
- Assign time off and breaks in MaxEB as requested by clinician
- Schedule IT installation appointment with clinician Manages/Monitors Vendors relationships and compliance to SLA Request IT hardware, connectivity and applications needed for role
- Confirm with clinician all devices and ID badge have been received
- Track progress of onboarding process completion steps (initiated, in progress with estimated completion date or complete)
- MD/DO Onboarding and Support Researches and actively participates in conferences, association meetings, job fairs, and provider recruitment opportunity events as needed
Minimum Requirements:
- High School diploma or equivalent and Four (4) years of related experience OR an Associate’s Degree with at least two (2) years of related experience
- Previous experience in a customer service environment
- Advanced knowledge of MS Office, including Word, Excel, and Outlook
- Excellent organizational, interpersonal, written and verbal communication skills
- Ability to perform comfortably in a fast-paced, deadline-oriented work environment
- Must be able to successfully execute many complex tasks simultaneously
- Ability to work both as a team member as well as independently
Home Office Requirements:
- Maximus provides company-issued computer equipment
- Reliable high-speed internet service
- Minimum 20 Mpbs download speeds/50 Mpbs for shared internet connectivity
- Minimum 5 Mpbs upload speeds
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Since 1975, Maximus has operated under its founding mission of Helping Government Serve the People, enabling citizens around the globe to successfully engage with their governments at all levels and across a variety of health and human services programs. Maximus delivers innovative business process management and technology solutions that contribute to improved outcomes for citizens and higher levels of productivity, accuracy, accountability and efficiency of government-sponsored programs. With more than 30,000 employees worldwide, Maximus is a proud partner to government agencies in the United States, Australia, Canada, Saudi Arabia, Singapore and the United Kingdom. For more information, visit https://www.maximus.com.
EEO Statement:
Active military service members, their spouses, and veteran candidates often embody the core competencies Maximus deems essential and bring a resiliency and dependability that greatly enhances our workforce. We recognize your unique skills and experiences, and want to provide you with a career path that allows you to continue making a difference for our country. We are proud of our connections to organizations dedicated to serving veterans and their families. If you are transitioning from military to civilian life, have prior service, are a retired veteran or a member of the National Guard or Reserves, or a spouse of an active military service member, we have challenging and rewarding career opportunities available for you. A committed and diverse workforce is our most important resource. Maximus is an Affirmative Action/Equal Opportunity Employer. Maximus provides equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disabled status.
Pay Transparency: Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Posted Max: Select 50,000.00/Yr. Posted Min: Select 38,000.00/Yr.
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