988 Chat & Text Counselor

This role is a fully-remote and open to applicants nationwide. Schedule will vary with multiple shifts available. Part time & full time applicants encouraged to apply.

Summary

Chat/Text Counselors will be responsible for utilizing Crisis Chat and Text services to provide crisis intervention, emotional support, and resources to all help-seekers. The position will be fully remote, with the option to work on-site. A high emphasis is placed on quality assurance for this role.

Primary Duties

• Offers crisis-counseling services via chat and text
• Completes risk assessment, safety planning, de-escalation, and follow-up with Chat/Text visitors.
• Serves as a mandated reporter in cases of suspected abuse or neglect.
• Is familiar with resources and providing information and referrals to visitors as appropriate.
• Maintains accurate and detailed chat/text reports. Documentation must be completed in real time.
• Completes 1.5 chats/texts per hour (on average).
• Fulfills continuing education requirements as requested or required for the agency and the Suicide Prevention Center program.
• Assists in the training process of new counselors.
• Participates in community outreach events such as resources tables and presentation about suicide prevention as needed.
• Attends routinely scheduled meetings for the Suicide Prevention Center.

Position Requirements

• Possess a high school Diploma or equivalent.
• Be 18 years of age or older.
• Have high speed internet with an active Ethernet connection, and a quiet/confidential workspace.
• Be empathetic, flexible, and adaptable to varying situations.
• Have open availability and flexibility to work within the Chat/Text program’s operating hours, including weekends and holidays.
• Be reliable and able to adhere to schedules based upon Chat/Text program needs
• Have successfully completed the Suicide Prevention training program which includes ASIST training.
• Complete yearly trainings as required by Lifeline.
• Have knowledge of all job specific skills including risk assessment, data collection, and chat/text triage.
• Possess strong interpersonal skills and can positively interact with others.
• Have outstanding communication skills with the ability to engage any individual regardless of background.
• Exceptional at multi-tasking and time management, able to drive multiple pieces of work forward simultaneously while meeting all deadlines.
• Goal-oriented team player with strong experience working in large and complex systems.
• Current California driver’s license and a driving record acceptable to the Agency’s insurance carrier.
• A commitment to team objectives and Didi Hirsch philosophies.
• Successfully pass our pre-employment screening, including a background check and live scan fingerprinting.