Clinical Care Coordinator - Oncology
Job description
#123116 Clinical Care Coordinator - Oncology
Filing Deadline: Wed 5/24/2023UC San Diego values equity, diversity, and inclusion. If you are interested in being part of our team, possess the needed licensure and certifications, and feel that you have most of the qualifications and/or transferable skills for a job opening, we strongly encourage you to apply.
For the safety and well-being of the entire university community, the University of California requires, with few exceptions, that all students, faculty and staff be vaccinated against the COVID-19 virus and influenza before they will be allowed on campus or in a facility or office. For more information visit: Flu Vaccine Mandate / COVID Vaccine Policy
UCSD Layoff from Career Appointment: Apply by 5/12/2023 for consideration with preference for rehire. All layoff applicants should contact their Employment Advisor.
Special Selection Applicants: Apply by 5/24/2023. Eligible Special Selection clients should contact their Disability Counselor for assistance.
DESCRIPTION
The Clinical Care Coordinator independently manages all outpatient clinic appointments including intake and coordination of new patient consultations for the Orthopedic Oncology specialty within Cancer Services. This individual is often the first point of contact for patients and families seeking services. The coordinator makes a difference for patients by providing excellent customer service and supporting improved patient access.
Typical duties include answering multi-line incoming customer calls, completing registration for new or established patients in a timely and accurate manner and adhering to the established registration and scheduling protocols and standards. Responsible to collect all outside records and uploaded imaging into our system prior to the appointment. Managing provider’s templates and complex calendars. Verifying insurance eligibility for outpatient services on all third-party payers, by utilizing various automated eligibility systems and confirms authorization for all requested services.
The Clinical Care Coordinator works closely with clinical staff and physicians, and has excellent customer service and communication skills to communicate clearly both verbally and in writing.
MINIMUM QUALIFICATIONS
Three (3) years of related experience in a large complex healthcare setting.
Customer service experience.
Knowledge of third-party payers including federal, state, and private health plans.
Experience updating registration and scheduling appointments.
Ability to work with minimal supervision
Ability to use good judgment and work independently, at times under the pressure of deadlines
Possesses problem-solving ability by using good judgment and applying these skills to assist customers and ensure customer expectations are met.
Demonstrated computer skills and be able to work between multiple systems during calls.
Must have excellent customer service and communication skills with the ability to communicate clearly both verbally and in writing.
PREFERRED QUALIFICATIONS
- Experience with Epic or other EMR.
- Experience in Oncology
SPECIAL CONDITIONS
- Must be available to work on-site, Monday - Friday, from 8:00 a.m. to 4:30 p.m.
- Must be able to work various hours and locations based on business needs.
- Employment is subject to a criminal background check and pre-employment physical.
Pay Transparency Act
Annual Full Pay Range: $40,700 - $78,258 (will be prorated if the appointment percentage is less than 100%)
Hourly Equivalent: $19.49 - $37.48
Factors in determining the appropriate compensation for a role include experience, skills, knowledge, abilities, education, licensure and certifications, and other business and organizational needs. The Hiring Pay Scale referenced in the job posting is the budgeted salary or hourly range that the University reasonably expects to pay for this position. The Annual Full Pay Range may be broader than what the University anticipates to pay for this position, based on internal equity, budget, and collective bargaining agreements (when applicable).
Job offer is contingent on successful engagement in the UC COVID-19 Vaccination program (fully vaccinated with documented proof or approved exception/deferral).
If applicable, life-support certifications (BLS, NRP, ACLS, etc.) must include hands-on practice and in-person skills assessment; online-only certification is not acceptable.
UC San Diego Health is the only academic health system in the San Diego region, providing leading-edge care in patient care, biomedical research, education, and community service. Our facilities include two university hospitals, a National Cancer Institute-designated Comprehensive Cancer Center, Shiley Eye Institute, Sulpizio Cardiovascular Center, the only Burn Center in the county, and and dozens of outpatient clinics. We invite you to join our team!
Applications/Resumes are accepted for current job openings only. For full consideration on any job, applications must be received prior to the initial closing date. If a job has an extended deadline, applications/resumes will be considered during the extension period; however, a job may be filled before the extended date is reached.
To foster the best possible working and learning environment, UC San Diego strives to cultivate a rich and diverse environment, inclusive and supportive of all students, faculty, staff and visitors. For more information, please visit UC San Diego Principles of Community.
UC San Diego Health is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, age, protected veteran status, gender identity or sexual orientation. For the complete University of California nondiscrimination and affirmative action policy see: http://www-hr.ucsd.edu/saa/nondiscr.html
UC San Diego is a smoke and tobacco free environment. Please visit smokefree.ucsd.edu for more information.
UC San Diego Health maintains a marijuana and drug free environment. Employees may be subject to drug screening.
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