Job description
At Devoted Health, we’re on a mission to dramatically improve the health and well-being of older Americans by caring for every person like family. That’s why we’re gathering a whole bunch of smart, big-hearted people to create a new kind of all-in-one healthcare company — one that combines compassion, health insurance, clinical care, and technology. We want to throw the long ball with people we love for a cause we believe in. Life is short. Join us.
Job Description
A bit more about this role:
Devoted Medical was founded on the belief that if we treat each patient like we would our loved ones, we can meaningfully improve healthcare experiences and outcomes for some of America’s most vulnerable patient populations. We help members navigate the healthcare system in a better and safer way. This means getting the right care at the right place at the right time.
Our Care OnDemand services span the continuum of acute care, beginning with helping members navigate new or urgent symptoms with a nurse triage line, delivering best-in-class virtual urgent care services, and (when needed) connecting our members to high value urgent and emergency care providers in the community, and following up with them after an acute event. We are building a novel, intensely patient-centered virtual front door that provides access to immediate health care in a way that has never been done before.
As a Clinical Guide: Care Ondemand RN you’ll be responsible for providing telephonic advice to members when they call Devoted for clinical needs. By providing clinical advice and triaging clinical concerns when members call Devoted, you can help members achieve better health outcomes. You'll serve as an advocate for these members, helping them get the care they need, and connecting them with necessary resources.
Our ideal clinical guide is caring, compassionate, solution-oriented and enthusiastic about providing an outstanding experience for Devoted Health’s members. They have excellent clinical judgment and triage skills. They are ready to innovate, adaptable to a continuously evolving startup environment, and willing to start scrappy, working with the whole Devoted family to create a revolution in how care is delivered
Responsibilities will include:
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Engaging with members via telephonically and/or video to provide clinical advice, in response to member reported clinical concerns.
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Engaging with members in our COVID monitoring program to ensure their symptoms are not worsening and requiring a higher level of care.
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Connecting members with the care they need, whether it be primary care or urgent/ emergent care.
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Explaining complicated medical terms in plain language.
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Educating members on their conditions including teaching “red flags”
Working with other providers and resources
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Working closely with our PCP partners, as well as Devoted Medical Group, to coordinate care and deliver evidence based, effective, and accessible health care.
Improving how we work
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Providing feedback and advice to help improve the operational processes, software tools, and data capabilities to improve how Devoted does transitions of care case management
Attributes to success:
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You have a desire to make a change in the healthcare experience: you love to serve and make a difference.
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You enjoy being on the phone/video caring for patients.
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You have strong clinical skills that will help you understand over the phone/video what a patient needs to help avoid poor health outcomes.
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You can articulate and break down complex information to ensure patients and caregivers are able to absorb and act on your guidance.
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You are comfortable working with technology and in a dynamic, startup environment.
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Comfort or interest in working remotely post COVID
Desired skills and experience:
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Role licensure and certification in good standing is required in Arizona, Illinois, Ohio, Texas, and/or Florida and ability to get licensed within 90 days of hire date. You will be required to get licensed in additional states as needed.
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Active license must be in good standing
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Active BLS certification
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A minimum of 4 years of ER RN experience
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4 - 10 hour shifts per week (10:00am-8:30pm EST) including alternating weekends and holidays
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Prior clinical triage experience- either through a helpline, emergency room or provider office
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Team player mentality with a can-do attitude.
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Bilingual in English and Spanish preferred
Devoted is an equal opportunity employer. We are committed to a safe and supportive work environment in which all employees have the opportunity to participate and contribute to the success of the business. We value diversity and collaboration. Individuals are respected for their skills, experience, and unique perspectives. This commitment is embodied in Devoted’s Code of Conduct, our company values and the way we do business.
As an Equal Opportunity Employer, the Company does not discriminate on the basis of race, color, religion, sex, pregnancy status, marital status, national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law. Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment.
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